Resident Relations Manager - Elevate Apartment Homes

AIR Communities; Cambridge (MD); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Rent discount

Live on-site housing option

Paid time off

401(k) match

Health insurance

Job summary

AIR Communities is seeking a Resident Relations Manager to join Elevate Apartment Homes in Cambridge, MA. This on-site role focuses on resident retention, renewal processing, and delivering world-class customer service at a luxury property near Lechmere Station.

The ideal candidate has strong customer service and sales experience, with the ability to exceed goals, and is flexible to weekends and varied hours. The position offers an hourly base pay plus commissions and comprehensive benefits.

Qualifications

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.

Responsibilities

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Skills

Customer service

Sales

Problem solving

Communication

Job description

Resident Relations Manager - Elevate Apartment Homes

• Full-time
• Department: Leasing
• Employee Type: Regular

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

We are hiringResident Relations Managerto work onsite at our luxury property in the Cambridge, MA.area.

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents.The goals ofResident Relations Managerwill focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community.

If you are anambitious, problem-solving customer service andsales professional, who rises to a challenge and takes pride in providing great experience toconsistently exceed your goals, we want you on our team!

Where You Will Work

You will work atElevate, our ideally located luxury community inCambridge, MA,just perfectly to Lechmere Station.
Check it out here:Elevate - Cambridge, MA - Home

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected base pay rate $23.00 - $29.00 per hour + Monthly Lease Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discountat any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.
• Possible Extended Time Off (dependingon business need)to enjoy aWinter Break after peak season has ended.
  • You willkeep all your benefits(including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!

What You Will Do

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Who You Are

• Goal-Driven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities

What You Have

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Flexible schedule with availability to work during ouroffice hours(hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.
• Paid time off includingvacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• AnApartment Benefitoption is availableto live on-site at the community you are working
• 401(k) planwith up to 6% employer match.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

Application Deadline:Theinitial deadlinefor applications is09/05/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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