Resident Relations Specialist

AIR Communities; Denver (CO); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Paid time off including vacation and sick time

Medical, dental, and vision insurance

401(k) plan with employer contribution

Tuition assistance program

Opportunities for professional development

Job summary

AIR Communities is seeking a Resident Relations Specialist in Denver, CO, dedicated to enhancing the resident experience through exceptional customer service and problem-solving. You will focus on resident retention and manage the renewal process to maximize property renewals.

The ideal candidate will possess a strong background in customer service or sales, with at least two years in a fast-paced environment. This role offers competitive pay within the range of $21−$23 per hour, along with comprehensive benefits and opportunities for professional growth.

Qualifications

• At least 2 years of experience in a customer service role.
• Experience in property management, hospitality, or retail is a plus.
• Strong communication skills in English.

Responsibilities

• Manage resident complaints and service issues efficiently.
• Assist residents during the move-out process.
• Oversee the lease renewal process and maintain retention metrics.
• Facilitate resident functions and communications.

Skills

Customer service experience

Sales knowledge

Problem-solving abilities

Ability to work in fast-paced environments

Job description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem‑solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community.

If you are an ambitious, problem‑solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!

What You Will Do

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and coordinate with appropriate staff to resolve concerns.
• Support residents during the move‑out process, including notice to vacate and resident transfers.
• Manage the resident lease renewal process, including finalizing renewal leases with residents via phone and internet.
• Monitor resident retention metrics.
• Assist residents with any needs and help them pay rent online.
• Complete move‑in and move‑out inspections.
• Register cars for on‑site parking and register pets for existing residents.
• Assist with parcel pending (package deliveries) and enter service requests for residents.
• Answer questions regarding service requests and assist with Notice to Vacates information gathering.
• Send communication to residents and coordinate resident functions.
• Contact residents about policy violations.

Qualifications

• Strong customer service, retail, hospitality, restaurant, or sales background with ability to consistently meet and exceed sales goals.
• 2 years of customer service experience in a fast‑paced service environment (e.g., property management, hospitality, retail, restaurant).
• Ability to provide exceptional customer service and address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to read, write, and speak English.

What We Offer

• Expected pay rate of $21–$23 per hour.
• Paid time off, including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options; HSA/FSA plans; short‑term and long‑term disability paid by the company.
• 25% rent discount at any AIR community (rental application required, exclusions apply).
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 7/5/2026. Applications submitted after this date may still be considered on a rolling basis until the position is filled.

Candidates extending an offer will be required to undergo pre‑employment screening that includes checking references, a four‑panel drug screening (excluding marijuana testing), employment verification, and a criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Location: Denver, CO