Resident Relations & Renewals Specialist

Irvine Company; Irvine (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities in Irvine, CA seeks a Community Relations Representative to be the first point of contact for residents, handling move-in, move-out, renewals, transfers and evictions with professionalism.

Duties include promoting positive resident interactions, resolving issues, recording concerns in OneSite, processing applications and leases, and assisting in leasing while supporting retention goals.

Qualifications

• High School Diploma or equivalent required.
• One year experience in customer service preferred.
• Superior customer service skills and a desire to help people.
• Excellent written and oral communication and interpersonal skills.

Responsibilities

• Promotes positive proactive customer interactions to make their Irvine Company experience of the highest quality.
• Solves simple to complex resident relations issues in a timely manner.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
• Provides input regarding how to continually improve and provide more efficient resident relations.
• Facilitates the resident retention process which includes renewal paperwork.
• Assists with achieving financial goals through closing on renewals and transfers participating in leasing.
• Process resident applications lease documents and related paperwork as needed.
• Performs community inspections to ensure aesthetics are maintained to company expectations.
• Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation.

Skills

Customer service

Communication skills

Attendance

Education

High School Diploma

Job description

Irvine Company Apartment Communities in Irvine, CA seeks a Community Relations Representative to be the first point of contact for residents, handling move-in, move-out, renewals, transfers and evictions with professionalism.

Duties include promoting positive resident interactions, resolving issues, recording concerns in OneSite, processing applications and leases, and assisting in leasing while supporting retention goals.