Resident Relations & Operations Manager

American Landmark Management, LLC; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

American Landmark Apartments is seeking an experienced Assistant Community Manager for Laurel Heights at Cityview, a 440-unit community in Fort Worth, TX. This full-time role supports daily operations, tenant relations and events.

You will work with the Community Manager to uphold policies, coordinate leasing and maintenance, and help drive occupancy. Strong communication and organizational skills are essential; familiarity with OneSite and LRO is a plus.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s in business, hospitality, or related field preferred.
• 1–2 years of experience in property management, community management, or customer service roles.
• Strong interpersonal and communication skills; professional interaction with residents, vendors, and team members.
• Proficiency in Microsoft Office Suite and familiarity with OneSite and LRO.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.

Responsibilities

• Assist the Community Manager in daily operations, leasing, maintenance coordination, and admin duties.
• Serve as a primary contact for residents, addressing inquiries and resolving issues.
• Coordinate and support community events to boost resident engagement and satisfaction.
• Maintain accurate leasing, resident communications, and maintenance records in property management software.
• Collaborate with vendors to ensure timely maintenance and repairs.

Skills

Interpersonal communication

Multitasking

Organizational skills

Customer service

Education

High school diploma or equivalent

Associate/Bachelor’s in Business or related field

Tools

Microsoft Office Suite

OneSite

LRO

Job description

American Landmark Apartments is seeking an experienced Assistant Community Manager for Laurel Heights at Cityview, a 440-unit community in Fort Worth, TX. This full-time role supports daily operations, tenant relations and events.

You will work with the Community Manager to uphold policies, coordinate leasing and maintenance, and help drive occupancy. Strong communication and organizational skills are essential; familiarity with OneSite and LRO is a plus.