Resident Occupancy Specialist

The Community Builders, Inc.; Northampton (MA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

403(b) retirement plan with company match

Company paid Life & Disability Insurance

Job summary

A prominent nonprofit organization located in Northampton, MA, seeks a dedicated Resident Specialist to provide exceptional customer service and support residents at the property. Responsibilities include leasing apartments, managing tenant relationships, and ensuring regulatory compliance. Candidates must demonstrate strong communication skills and experience in customer service, particularly with Section 8 housing. The role offers comprehensive benefits and a competitive wage of $25/hour.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer service experience in Property, Hotel, or Retail sector.
• Experience with industry software like Yardi is a plus.

Responsibilities

• Provide superior customer service to residents and guests.
• Show and lease apartments and assist in the moving process.
• Manage rental payment process and prepare lease renewals.

Skills

Excellent Customer Service

Verbal and written communication skills

Ability to type at least 35 wpm

Proficiency with Microsoft Office

Education

High school graduate or GED equivalent

1+ year customer service experience

Tools

Microsoft Office

Yardi

Job description

Overview

About The Community Builders, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.

Essential Functions

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities

• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Conduct market surveys and shop competitive communities.
• General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking and office keys.
• Code and process invoices and research discrepancies as needed.

Knowledge, Skills And Abilities

• Excellent Customer Service, verbal and written communication (English language) skills
• Ability to type at least 35 wpm
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office including Word, Excel and MS Outlook

Education & Experience

• High school graduate or GED equivalent
• Customer service experience in Property/Hotel/Retail, Sales 1+ year
• Experience and proficiency of Microsoft Office
• Industry software such as Yardi a plus

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• $25/hour

The Community Builders is an equal opportunity employer.