Resident Occupancy Specialist

The Community Builders, Inc.; Florence (MA); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

403(b) retirement plan with company match

Employer contributions to Health Savings Accounts

Job summary

A leading nonprofit real estate developer in Florence, Massachusetts, is looking for a Resident Specialist. This role involves providing top-notch customer service to residents, showing and leasing apartments, and assisting with administrative tasks. Candidates should have 1+ years of experience in customer service, particularly in Property or Retail, and proficiency in Microsoft Office. Strong communication skills and the ability to work in a team are essential. Benefits include health insurance, paid holidays, and a retirement plan.

Qualifications

• 1+ year in customer service roles such as Property, Hotel, or Retail.
• Experience in Section 8 housing and LIHTC preferred.
• Ability to learn and operate office systems including telephone, copier, and computer.

Responsibilities

• Provide customer service to residents and guests at property site.
• Show and lease apartments, assist in moving process.
• Manage rental payment process and prepare recertifications.

Skills

Excellent customer service

Verbal and written communication skills

Proficiency in Microsoft Office

Ability to type at least 35 wpm

Customer service experience

Education

High school graduate or GED equivalent

Tools

Yardi

Microsoft Word

Microsoft Excel

MS Outlook

Job description

Overview

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. The Resident Specialist will provide a superior level of customer service to residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. The position has a requirement of five days a week in office. The candidate should have experience in Section 8 housing and LIHTC preferred.

Responsibilities

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities

• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Conduct market surveys and shop competitive communities.
• General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking and office keys.
• Code and process invoices and research discrepancies as needed.

Qualifications

• Excellent customer service, verbal and written communication (English) skills.
• Ability to type at least 35 wpm.
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office including Word, Excel and MS Outlook.
• High school graduate or GED equivalent.
• Customer service experience in Property/Hotel/Retail, Sales 1+ year.
• Experience and proficiency of Microsoft Office.
• Industry software such as Yardi is a plus.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Range: $19-23/hour

The Community Builders is an equal opportunity employer.