Resident Relations Manager ($32.16)

Irvine Company; Tustin (CA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities seeks a Resident Relations Manager to oversee the resident experience during construction, including relocations. You will coordinate between contractors, on-site teams, and residents to ensure daily work aligns with resident needs.

You will deliver timely information, maintain records, and provide excellent service while monitoring impacts and coordinating relocations as projects progress.

Qualifications

• High School Diploma or GED or equivalent experience.
• 1 - 3 years of relevant work experience.
• Valid California driver’s license and ability to operate a vehicle as required by the role.

Responsibilities

• Facilitates daily activity and communication between contractors, the on-site team, and residents to align on daily work and resident needs.
• Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed using the operating platform.
• Provides excellent customer service by anticipating needs and addressing questions and concerns promptly and professionally.
• Monitors construction impact through regular community and unit walks and proactively resolves resident concerns and hazards.
• Coordinates temporary resident transfers for construction or repair projects, overseeing logistics and communicating progress to project completion.
• Executes concession administration.

Skills

Customer service

Communication

Problem solving

Relationship management

Coordination

Education

High School Diploma or GED

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Resident Relations Manager focuses on managing the customer experience and serving as the primary liaison during construction projects, including resident relocations.

• Facilitates daily activity and communication between contractors, the on-site team, and residents to align on daily work and resident needs.
• Delivers accurate, timely information to residents via established channels and maintains accurate records of work performed utilizing the appropriate operating platform.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Monitors construction impact through regular community and unit walks proactively resolving resident concerns and potential hazards.
• Coordinates temporary resident transfers for construction or repair projects, overseeing the logistical details and communicating progress until the project's successful conclusion.
• Executes concession administration.

Preferred Education:

• High School Diploma or General Educational Development (GED), or equivalent experience

Preferred Years of Relevant Work Experience:

• 1 - 3 years

Additional Requirements:

• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

Community Details:

Communities of Responsibility: Tustin Ranch Golf Course NH - All Comm
Unit Count: 742

Compensation:

Base Pay Start Rate:$32.16

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.