Resident Relations & Leasing Specialist

Decron Properties Corp.; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Decron Properties Corp. in Los Angeles is seeking a Leasing Consultant to create a welcoming environment for prospective and current residents.

You will lease apartments, conduct tours, and assist with resident relations to achieve occupancy goals while representing the company professionally and enthusiastically. The role requires greeting residents and vendors, conducting tours, explaining lease terms, assisting with screenings, and managing paperwork in line with company procedures.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service, sales, or administrative experience.
• Excellent interpersonal and communication skills.
• Strong organizational skills and ability to multitask.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Ability to work weekends and a flexible schedule as needed.
• Professional appearance and demeanor.
• Comfortable using property management systems and technology tools.

Responsibilities

• Greet and assist residents, prospective residents, and vendors with professionalism and courtesy.
• Conduct property tours, highlighting community features, available units, and apartment amenities.
• Explain lease terms, pricing, policies, and application procedures clearly and accurately.
• Assist applicants through the leasing process, including screening, income requirements, applicable fees, and documentation.
• Prepare lease agreements, renewals, and related paperwork in compliance with company procedures including utility information, pet policies, parking, additional fees as applicable, and co-applicants.
• Maintain an up-to-date knowledge of available units, rental rates, occupancy, and current promotions.
• Follow up with prospects and maintain strong, consistent communication to maximize leasing conversion rates.
• Monitor local competition, including pricing trends, occupancy, and amenities to support leasing strategies.
• Support marketing efforts, including posting online ads and distributing materials, and social media content.
• Assist in organizing resident events and fostering a positive community atmosphere.
• Address resident questions and escalates complex issues to the Community Manager when necessary.

Skills

Customer service

Sales

Interpersonal

Communication

Organizational

Multitask

Weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Decron Properties Corp. in Los Angeles is seeking a Leasing Consultant to create a welcoming environment for prospective and current residents.

You will lease apartments, conduct tours, and assist with resident relations to achieve occupancy goals while representing the company professionally and enthusiastically. The role requires greeting residents and vendors, conducting tours, explaining lease terms, assisting with screenings, and managing paperwork in line with company procedures.