Resident Relations & Leasing Lead

Continental Careers; Plainfield (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with company match

Company-paid life insurance

Disability insurance

Paid parental leave

Job summary

Continental Properties is seeking a Resident Relations Manager for the Sixteen-30 community in Plainfield, IL. You will lead operations, ensure resident satisfaction, drive leasing, and handle financial reporting and renewals.

The role emphasizes exceptional customer service, on-site presence, and coordinating marketing and tours to achieve occupancy targets. A flexible schedule and physical touring are required.

Qualifications

• 2+ years of apartment leasing experience with a solid foundation in resident relations and property finances including rent collection, payment processing, and account management.
• Ability to work a flexible schedule—weekends, evenings, and holidays—due to 24/7 service expectations.
• Comfortable balancing desk work with being on your feet, touring the community, stairs, and using standard office tools.

Responsibilities

• Provide an exceptional resident experience by inspecting and preparing tour-ready units and maintaining an inviting model and tour path.
• Drive leasing from first contact to move-in using responsive communication, tours, follow-ups, and coordinated move-ins with marketing efforts and technology.
• Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management.
• Lead lease renewals, evictions, and occupancy tracking while ensuring compliance with Fair Housing and applicable regulations.

Skills

Leasing experience

Resident relations

Property finances

Rent collection

Payment processing

Account management

Flexible schedule

Walk/ tour the community

Job description

Continental Properties is seeking a Resident Relations Manager for the Sixteen-30 community in Plainfield, IL. You will lead operations, ensure resident satisfaction, drive leasing, and handle financial reporting and renewals.

The role emphasizes exceptional customer service, on-site presence, and coordinating marketing and tours to achieve occupancy targets. A flexible schedule and physical touring are required.