Resident Relations Intake

Palatka Housing Authority; Palatka (FL); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

401(k)

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Palatka Housing Authority in Palatka, FL is seeking a compassionate Resident Relations Intake specialist to be the first point of contact for residents. You will collect inquiries, document service requests, and coordinate with departments to ensure timely resolution of concerns.

The role requires strong interpersonal skills, data entry proficiency, and a resident-first mindset, with bilingual English/Spanish encouraged.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree in social services or related field preferred.
• Prior experience in customer service, case management, or public housing administration.
• Strong interpersonal and communication skills with a resident-first mindset.
• Proficiency in data entry and records management software.
• Ability to handle sensitive situations with empathy, discretion, and professionalism.
• Knowledge of HUD regulations and affordable housing programs is a plus.
• Bilingual (English/Spanish) candidates encouraged to apply.

Responsibilities

• Serve as the primary intake contact for residents seeking assistance, information, or services
• Collect, document, and process resident inquiries, complaints, and service requests accurately
• Coordinate with internal departments to ensure timely resolution of resident concerns
• Maintain detailed resident records and case files in compliance with housing authority policies
• Conduct follow-up communications with residents to ensure satisfaction and issue resolution
• Assist residents in navigating available housing programs, benefits, and community resources
• Support lease compliance efforts by identifying and escalating resident relations issues as needed

Skills

Customer service

Case management

Public housing administration

Education

High school diploma or GED

Associate's or Bachelor's degree in social services or related field preferred

Tools

Records management software

Job description

Future Opening: Resident Relations Intake

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About the Role

Palatka Housing Authority is looking for a compassionate and organized Resident Relations Intake specialist to join our team in Palatka, FL. In this role, you'll serve as the first point of contact for residents, helping connect them with the resources and support they need. If you're passionate about community service and making a real difference in people's lives, we want to hear from you!

Responsibilities

• Serve as the primary intake contact for residents seeking assistance, information, or services
• Collect, document, and process resident inquiries, complaints, and service requests accurately
• Coordinate with internal departments to ensure timely resolution of resident concerns
• Maintain detailed resident records and case files in compliance with housing authority policies
• Conduct follow-up communications with residents to ensure satisfaction and issue resolution
• Assist residents in navigating available housing programs, benefits, and community resources
• Support lease compliance efforts by identifying and escalating resident relations issues as needed

Requirements

• High school diploma or GED required; associate's or bachelor's degree in social services or related field preferred
• Prior experience in customer service, case management, or public housing administration
• Strong interpersonal and communication skills with a resident-first mindset
• Proficiency in data entry and records management software
• Ability to handle sensitive situations with empathy, discretion, and professionalism
• Knowledge of HUD regulations and affordable housing programs is a plus
• Bilingual (English/Spanish) candidates are encouraged to apply

About Us

The Palatka Housing Authority has proudly served the Palatka, FL community by providing safe, affordable housing and supportive services to low-income residents and families. We are committed to fostering a stable, thriving community where every resident feels valued and supported. Our dedicated team works hard every day to uphold our mission, making the Palatka Housing Authority a rewarding place to build a meaningful career in public service.

Compensation: $34,300.00 - $37,500.00 per year

About Us

The Palatka Housing Authority (PHA) is more than housing—we’re building pathways to stability, opportunity, and generational wealth. Serving families across Palatka, Crescent City, East Palatka, Interlachen, Pomona Park, San Mateo, Satsuma, and Welaka, we provide quality housing and programs that empower residents to thrive.

Through our Public Housing and Housing Choice Voucher Programs, we currently manage 422 public housing units and administer over 400 vouchers—but our work extends far beyond bricks and mortar. We are re-imagining housing as a launchpad for community building, financial resilience, and long-term success.

We live our Code of Values by:

Compassion

• Treating others as we would like to be treated.
• Listening with the intent of understanding what is being said and acknowledging that what is being said is important to the speaker.
• Responding in a timely fashion.
• Speaking calmly and respectfully, without profanity or sarcasm.
• Acknowledging everyone is right from their own perspective.
• Making only agreements, we are willing, able, and intend to keep.
• Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• Looking to the system for correction and proposing all possible solutions if something is not working.
• Operating in a responsible manner: "above the line."
• Communicating honestly and with purpose.
• Asking clarifying questions if we disagree or do not understand.

Competence

• Continuously striving to maximize internal and external customer loyalty.
• Making our best effort to understand and appreciate the customer's needs in every situation.

• 01 Medical: BlueOptions coverage with telehealth, preventivecare, and nationwide network access.
• 02 Dental: Comprehensive dental coverage with a broadprovider network for the whole family.
• 03 Vision: Exams, lenses, and frames through a national visionnetwork.
• 04 Life & AD&D: Group life and accidental death & dismemberment,with voluntary options.
• 05 Disability: Short- and long-term disability protection tosafeguard income.
• 06 Accident: Supplemental accident coverage with direct benefitsfor covered injuries.