PUBLIC ASSISTANCE SPECIALIST - 64054182

Florida; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Professional development opportunities

Educational and skills training

Job summary

Florida Department of Health – Hillsborough County is seeking a Public Assistance Specialist to support the front desk, register clients, and ensure accurate demographic, insurance and financial data in HMS. You will guide patients on available public assistance benefits and assist with eligibility checks.

You will access the Florida Medicaid System (FLMMIS) to verify coverage, review billing forms, collect fees, and produce financial reports.

Qualifications

• Effective verbal and written communication skills.
• Multitask and problem-solving abilities.
• Proficient with computers including Excel, Word and Outlook.
• Bilingual in English and Spanish preferred.

Responsibilities

• Register clients and ensure up-to-date demographic, insurance and financial data in HMS.
• Inform patients about public assistance benefits they may be eligible for.
• Access Florida Medicaid System (FLMMIS) to verify insurance coverage.
• Review and send billing forms to the Business Center within required timeframe.
• Collect fees and produce receipts and financial reports.
• Process health insurance authorizations.
• Assist with maintaining office inventory.
• Back up C-Team duties for the program.

Skills

Verbal communication

Multitasking

Problem solving

Computer literacy

Excel

Word

Outlook

Bilingual (English/Spanish) preferred

Tools

Excel

Word

Outlook

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884669

Agency: Department of Health

Working Title: PUBLIC ASSISTANCE SPECIALIST - 64054182

DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY

DIVISION OF DISEASE CONTROL - SEXUALLY TRANSMITTED DISEASE PROGRAM

PUBLIC ASSISTANCE SPECIALIST

13601 N 22ND STREET, TAMPA, FL 33613

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training. From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost for the employee. If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program. We offer an inspiring and encouraging atmosphere to support you while you work with us.

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Public Assistance Specialist :

Provide support to the front desk, when necessary, by registering clients, completing necessary forms, ensuring accurate and up to date: demographic, insurance and financial (income verification via WAGES/AWI) data is entered into HMS. Inform patients of public assistance benefits available and the potential benefits for which they may be eligible. Provides patients with information concerning other departments and community assistance programs as appropriate. Access to Florida Medicaid System (FLMMIS) for Insurance coverage to verify patient’s coverage for visit or arrange for payment.

Your Specific Responsibilities:

• Responsible for ensuring accurate and up-to-date data for demographic, insurance and financial information
• Interact with patients from different cultures, backgrounds and languages
• Review and send billing forms to the Business Center within the required timeframe
• Collects fees, produces payments, receipts and financial reports
• Process health insurance authorizations
• Assist with maintaining office inventory
• Preform duties as back up C-Team member for program

Required Knowledge, Skills, and Abilities:

Effective verbal and communication skills

Multitask and problem-solving skills

Ability to use computer, fax machine, copier and telephone

Knowledge of Excel, Word and Outlook

Qualifications:

Minimum:

• At least 1 year of customer service experience in a fast-paced environment
• At least 1 year of experience in data entry
• At least 1 year of experience in an office/clinic environment providing office administrative support (e.g., client registration, answering phones, data entry)
• Six months of experience in cash transactions

Preferred:

• Bilingual (fluent reading, writing and speaking) in both English and Spanish

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

University Area Community Health Center, 13601 North 22nd Street, Tampa, FL 33613

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You willbe required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.