Resident Relations Coordinator

John-M.-Corcoran-; Framingham (MA); On-site; USD 31,684 - 46,838; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Paid time off & holidays

401(k) with company match

Collaborative work environment

Job summary

JMC, a leading real estate firm in New England, seeks a Resident Relations Coordinator to support property operations and strengthen resident relationships within a safety-conscious community. This role emphasizes customer service, communication, and coordination across maintenance and management teams.

You will handle inquiries, coordinate inspections, and manage administrative tasks while contributing to a welcoming, inclusive environment and ongoing resident programs and events.

Qualifications

• High school diploma or equivalent
• Strong customer service and communication skills
• Experience working with diverse populations and handling sensitive or complex situations
• Proficiency in Microsoft Office and administrative systems

Responsibilities

• Serve as a liaison between management, maintenance, local agencies, and law enforcement while supporting overall community operations
• Enforce lease compliance through inspections, police log reviews, and resident engagement; document and address violations as needed
• Coordinate maintenance scheduling, unit inspections, pest control services, and resident communications
• Provide front-line customer service by handling inquiries, directing residents and visitors, and supporting day-to-day office operations
• Maintain administrative functions, including recordkeeping, incident reporting, and processing accommodation requests, while collaborating with on-site staff to support resident programs and events

Skills

Customer service

Communication

Teamwork

Adaptability

Education

High school diploma

Tools

Microsoft Office

Job description

At JMC, you'll be part of a legacy of excellence that dates back to 1951- yet we still maintain the close-knit, collaborative atmosphere of a small company. We're proud to be one of New England's leading real estate firms, known for our integrity, innovation, and commitment to building vibrant communities. Our culture is built on respect, inclusion, and opportunity. Many of our team members have grown their careers with us over decades, and we're passionate about helping new talent thrive. Whether you're just starting out or looking to take the next step, JMC offers a supportive environment where your contributions truly matter.Join us in shaping the future of real estate- where your work builds more than properties; it buildscommunity.

We are seeking a Resident Relations Coordinator to support property operations, strengthen resident relationships, and help maintain a safe, well-managed community environment.

What you'll do:

• Serve as a liaison between management, maintenance, local agencies, and law enforcement while supporting overall community operations
• Enforce lease compliance through inspections, police log reviews, and resident engagement; document and address violations as needed
• Coordinate maintenance scheduling, unit inspections, pest control services, and resident communications
• Provide front-line customer service by handling inquiries, directing residents and visitors, and supporting day-to-day office operations
• Maintain administrative functions, including recordkeeping, incident reporting, and processing accommodation requests, while collaborating with on-site staff to support resident programs and events

What we're looking for:

• High school diploma or equivalent combination of education and experience
• Strong customer service and communication skills, with the ability to work effectively in a fast-paced environment
• Experience working with diverse populations and handling sensitive or complex situations
• Proficiency in Microsoft Office and general administrative systems

What we offer:

• Competitive compensation and comprehensive benefits package
• Health & Wellness: Medical, Dental, Vision, and Life Insurance
• Paid time off, plus holidays
• 401(k) with company match
• A collaborative and supportive work environment where your contributions make a meaningful impact on the community

Work Schedule: Monday through Friday, 8:30 am - 5:00 pm.

Position pay range

$23.25 - $34 USD