Resident Programs Lead & Team Mentor

Hills & Dales; Dubuque (IA); On-site; USD 53,000 - 55,000; Full time

Job summary

Hills & Dales in Dubuque, IA seeks a Program Coordinator to manage and monitor its active treatment program for residents in accordance with ICF/ID and CARF standards. The role leads staff through mentoring and development to create a cohesive team and ensure high-quality care.

The position requires supervising admissions, discharges, and pre-admission visits, while directing scheduling, training, and daily workflows.

Qualifications

• Bachelor’s degree in a Human Services field preferred.
• Associate of Arts degree with one year experience in a direct support setting or minimum one year supervisory experience will be considered.
• Minimum of one year experience working directly with persons with intellectual and/or developmental disabilities.
• QBS Certification required within 6 months of hire.

Responsibilities

• Direct the team in planning, coordinating, and implementing the organization’s programs and procedures for the individuals served.
• Prepare and facilitate resident admissions and discharges.
• Participate in pre-admission visits with potential residents and their families.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, and training employees.
• Ensuring assigned staff are scheduled for required classroom training.
• Developing and maintaining assigned employee work schedules.
• Planning, assigning, and directing work.
• Providing hands-on training directly with new employees in the home, including scheduling self and/or designated staff to train on the new employee’s regularly assigned shift (including weekends).
• Training to include resident-specific information as well as general schedule and workflow for the assigned home.
• Assisting with onboarding new employees by providing a written training plan, preparing relevant paperwork, introducing employees to residents, department staff, and others, setting up work areas, scheduling one-on-one time, supporting learning of agency culture including mission and values, and holding regular meetings to assess additional training needs.
• Provide direct support on an as-needed basis.

Skills

Team leadership

Program coordination

Staff training

Resident support

Education

Bachelor’s degree in Human Services

Associate degree with 1 year experience

QBS Certification within 6 months

Job description

Hills & Dales in Dubuque, IA seeks a Program Coordinator to manage and monitor its active treatment program for residents in accordance with ICF/ID and CARF standards. The role leads staff through mentoring and development to create a cohesive team and ensure high-quality care.

The position requires supervising admissions, discharges, and pre-admission visits, while directing scheduling, training, and daily workflows.