Program Manager - ICF

CRi - Community Residences, Inc.; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Leadership opportunity

Job summary

CRi in Virginia is seeking a Program Manager (ICF Program) to oversee day-to-day operations of a residential program, ensuring the highest standards of care, regulatory compliance, and team performance.

You will lead staff, support individuals served, and partner with families and stakeholders to deliver outcomes, admissions, discharges, and individualized service planning, while upholding rights and person-centered care.

Qualifications

• Bachelor’s degree in Human Services or related field is required.
• QIDP qualification is required.
• Minimum 5 years of relevant experience, including supervising at least 4 staff.
• Experience working with individuals with ID/DD and behavioral support needs.
• Strong background in crisis intervention, service planning, and program management.
• Experience supporting individuals with physical disabilities and a valid driver’s license.

Responsibilities

• Lead and manage all aspects of program operations, including staffing, budgeting, and service delivery.
• Ensure high-quality care, safety, and a positive living environment for individuals served.
• Serve as the primary liaison for families, community partners, and regulatory agencies.
• Oversee admissions, discharges, and individualized service planning.
• Supervise, coach, and develop program staff, including training and performance management.
• Ensure accurate documentation and compliance with all regulatory and organizational standards.
• Implement clinical policies, procedures, and performance improvement initiatives.
• Promote and uphold individuals’ rights and person-centered care practices.

Skills

Leadership

Program management

Staff development

Regulatory compliance

Crisis intervention

ID/DD experience

Education

Bachelor's degree in Human Services or related field

QIDP qualification

Master's degree in Human Services (preferred)

Job description

About CRi

At CRi, we are committed to empowering individuals with developmental disabilities and mental health needs to live meaningful, independent lives. Through high-quality residential and clinical services, we create environments where people thrive—with dignity, respect, and choice at the center of everything we do.

Brief Description

About CRi

At CRi, we are committed to empowering individuals with developmental disabilities and mental health needs to live meaningful, independent lives. Through high-quality residential and clinical services, we create environments where people thrive—with dignity, respect, and choice at the center of everything we do.

Position Summary

The Program Manager (ICF Program) is a key leadership role responsible for overseeing the day-to-day operations of a residential program. This individual ensures the highest standards of care, regulatory compliance, and team performance while fostering a positive and mission-driven environment.

You will serve as the leader of your program—guiding staff, supporting individuals served, and partnering with families and stakeholders to deliver exceptional outcomes.

Key Responsibilities

• Lead and manage all aspects of program operations, including staffing, budgeting, and service delivery
• Ensure high-quality care, safety, and a positive living environment for individuals served
• Serve as the primary liaison for families, community partners, and regulatory agencies
• Oversee admissions, discharges, and individualized service planning
• Supervise, coach, and develop program staff, including training and performance management
• Ensure accurate documentation and compliance with all regulatory and organizational standards
• Implement clinical policies, procedures, and performance improvement initiatives
• Promote and uphold individuals’ rights and person-centered care practices

Requirements

Minimum Qualifications

• Bachelor’s degree in Human Services or a related field
• QIDP qualification required
• Minimum 5 years of relevant experience, including supervisory experience (leading at least 4 staff)
• Experience working with individuals with ID/DD and behavioral support needs
• Strong background in crisis intervention, service planning, and program management
• Experience supporting individuals with physical disabilities
• Valid driver’s license

Preferred Qualifications

• Master’s degree in a Human Services field
• Prior experience managing an ICF or residential program

Work Environment & Physical Requirements

• Residential setting
• Ability to assist with lifting and provide physical support when needed
• Ability to respond to behavioral or medical emergencies

Why Join CRi?

• Mission-driven work that makes a real impact
• Leadership opportunity with autonomy and growth potential
• Collaborative and supportive team environment
• Competitive salary and benefits package

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