Resident Platform Services Lead - Falcon Security

CrowdStrike; California (MO); On-site; USD 140,000 - 195,000; Full time

Benefits offered by this job

Market compensation

Wellness programs

Paid time off

Parental leave

Professional development

Employee networks

Job summary

CrowdStrike is seeking a Resident Manager for Platform Professional Services to lead a team delivering all Falcon platform services across endpoints, identity, cloud security, and SIEM. You will guide delivery from pre-sales discussions through deployment and ongoing support, acting as a trusted advisor to customers and internal stakeholders.

The role emphasizes cross-functional leadership, process improvement, and strategic expansion of service offerings, with travel up to 25% and a focus on

Qualifications

• When necessary, lead teams to deliver all Falcon modules and related services.
• Experience collaborating with pre-sales and post-sales handoffs.
• Strong written and verbal English communication skills.

Responsibilities

• Build and grow a team to deliver all CrowdStrike Falcon products and modules.
• Collaborate with leadership to expand programs and improve delivery efficiency.
• Drive cross-functional delivery and maximize customer value.
• Mentor team members to enhance skills and performance.
• Lead initiatives to automate delivery and strengthen security postures.
• Anticipate customer needs and map new service offerings.
• Oversee multiple customer projects from kickoff to closure.
• Interface with customers on pre-sales, solutions, and project delivery.
• Partner with sales and marketing to communicate services and close opportunities.
• Travel up to 25% as required.

Skills

Team leadership

Pre-sales scoping

Project management

Customer engagement

English communication

AI/automation

Job description

CrowdStrike is seeking a Resident Manager for Platform Professional Services to lead a team delivering all Falcon platform services across endpoints, identity, cloud security, and SIEM. You will guide delivery from pre-sales discussions through deployment and ongoing support, acting as a trusted advisor to customers and internal stakeholders.

The role emphasizes cross-functional leadership, process improvement, and strategic expansion of service offerings, with travel up to 25% and a focus on