Resident Move-In Specialist for Senior Living Onboarding

Monarch Communities®; Princeton (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance: Medical/Rx, Dental,/

Vision

Life Insurance/AD&D

Short/Long Term Disability

401(k) Company Match

Job summary

Monarch Communities is seeking a Move-In Coordinator in New Jersey to support the Sales Director with move-in processes and sales activities. The role involves coordinating paperwork, guiding new residents through orientation, and maintaining the sales database.

Experience with elderly populations and strong communication skills are required. The position is hourly and non-exempt, with responsibilities across resident onboarding, tours, and compliance.

Qualifications

• Minimum 1 year in administrative support with customer service/sales experience.
• Experience working with elderly population.
• Excellent verbal, written and interpersonal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and web-based platforms.
• Knowledge of federal and state regulations pertaining to assisted living.

Responsibilities

• Coordinate move-in paperwork and prepare resident files.
• Assist orientation for new residents and ensure a smooth transition.
• Assist Sales Director in keeping the sales/marketing database current.
• Support relationships with prospects and maintain trust with the team.
• Ensure model apartments are well maintained and presentable for tours.
• Demonstrate telephone skills producing qualified leads and appointments.
• Attend all in-service training as scheduled.
• Ensure compliance with federal, state, and local regulations and community policies.
• Other duties as assigned.

Skills

Administrative support

Customer service

Communication skills

MS Office proficiency

Regulatory knowledge

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Monarch Communities is seeking a Move-In Coordinator in New Jersey to support the Sales Director with move-in processes and sales activities. The role involves coordinating paperwork, guiding new residents through orientation, and maintaining the sales database.

Experience with elderly populations and strong communication skills are required. The position is hourly and non-exempt, with responsibilities across resident onboarding, tours, and compliance.