Resident Manager

Ballast Investments; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

On-site housing

Discounted rent

Job summary

Ballast Investments is seeking an on-site Resident Manager to support daily property operations, including maintenance, emergencies, resident relations, and leasing at our San Francisco property. The role includes an on-site unit at a discounted market rate and requires hands-on oversight of building upkeep and safety.

Responsibilities include daily inspections, coordinating move-ins/outs, supervising staff, reporting incidents, and supporting the Leasing team with showings.

Qualifications

• Prior experience in property management or related, service-oriented work strongly preferred
• Proficiency with computers, Microsoft Outlook, online timekeeping systems and smartphone applications
• Ability to work after business hours and on weekends as necessary
• CCRM (California Certified Resident Manager) or equivalent certification a plus

Responsibilities

• Daily inspections and upkeep of the building, walkways, and common areas
• Work with janitorial staff to ensure cleanliness of the building
• Clean laundry rooms, mailbox areas, and pool areas as applicable
• Maintain trash and recycling area and coordinate pickups
• Assist with light maintenance requests (bulbs, detectors)
• Coordinate move-ins and move-outs
• Report incidents to police and complete reports
• Respond to emergency on-call issues and coordinate with vendors
• Provide access to vendors for building
• Assist with vacant unit touch-up and showings support
• Maintain inventory of office and maintenance supplies
• Maintain log of work completed via timekeeping system
• Enforce policies and procedures
• Other duties as requested

Skills

Maintenance skills

Verbal communication

Written communication

Job description

The Company is seeking an on-site Resident Manager to support Property Management with the day-to-dayoperations of the property, including maintenance, emergencies, resident relations, property monitoring,and leasing. This position also includes an on-site unit at a discounted market rate. Most of the unitsoffered are either studios, Jr. suites, or a 1-bedroom. This position is based in San Francisco, CA.

The Company is a property management company focused upon managing residential apartment properties inthe Bay Area.The Company seeks to attract and retain motivated real estate professionals who lovethe unique local Bay Area culture.

At Ballast, we think renters can experience San Francisco's old-world charm without having to endure the70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisconeighborhoods. Our architectural crew then carefully renovates each structure, restoring its uniquecharacteristics, and builds modern amenities into the units. We believe living spaces should haveintegrity and are deeply committed to our tenants.

Primary Responsibilities

• Daily inspections and upkeep of the building, walkways, and common areas, including removing alllitter and debris from the building and surrounding areas
• Work with janitorial staff to ensure cleanliness of the building is maintained
• Clean laundry rooms, mailbox areas, and pool areas, as applicable
• Maintain trash and recycling area; breaking down oversized boxes and compacting trash bin contents asneeded. Monitoring trash and recycling to ensure scheduled pickups occur. Ordering bulk trash pickupappointments as needed
• Assist with light maintenance requests including light bulb replacement or smoke detector batterychanges, as needed
• Support Property Operations with inspections of units, including but not limited to, move-in andmove-out inspections and maintenance inspections
• Coordinate all move-ins and move-outs at the property
• Report crime to the local police department and completing Incidents Reports in a timely manner
• Respond to emergency on-call issues; making phone calls, contacting vendors, taking photos andfollowing up with the Property Management team
• Provide prompt vendor access to building as needed
• Assist with touch up cleaning of vacant units between residents
• Deliver resident communication and legal documents as required and within local, state and federalregulations
• Act as the liaison between the Property Manager and residents
• Coordinate maintenance requests from residents; communicating with Maintenance team and externalvendors to ensure requests are completed in a timely manner
• Monitor parking spaces and requesting tow of cars that are improperly parked, abandoned or in spacesassigned to another resident. Auditing that all income producing parking spaces are only used by personswith parking agreements for that space
• Support the Leasing team with leasing units by placing keys in lockboxes for showings, hosting openhouses as requested and performing in-person showings as needed
• Keep inventory of office and maintenance supplies, including secure set of building keys
• Maintain accurate log of all work completed via ADP timekeeping system
• Enforce all policies and procedures relating to the property
• Other duties as requested by Property Operations team

Minimum Requirements and Qualifications

• Prior experience in property management or related, service-oriented work strongly preferred
• Proficiency with computers, Microsoft Outlook, online timekeeping systems and smartphone applications
• Ability to work after business hours and on weekends as necessary
• CCRM (California Certified Resident Manager) or equivalent certification a plus

Working Conditions

• Indoor and outdoor work in all types of weather
• May be required to stand for several hours at a time, to climb up and down stairs several times eachday and to lift a minimum of 30 pounds with ease
• Ability to utilize required applications to complete inspections via HappyCo

Key Skills and Competencies

• Maintenance skills
• Strong verbal and written communication skills

Ballast Investments is committed to creating a diverse environment and is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment, and weprohibit discrimination and harassment of any type based on race, color, religion, age, sex, nationalorigin, disability status, genetics, protected veteran status, sexual orientation, gender identity orexpression, or any other characteristic protected by federal, state, or local laws. BallastInvestments is also committed to compliance with all fair employment practices regarding citizenship andimmigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employmentqualified applicants with arrest and conviction records.

We thank all applicants who have applied however only those selected for an interview will becontacted.