Resident Manager

AMH; Mason (OH); On-site; USD 63,909 - 79,864; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching contributions

Tuition reimbursement program

Paid time off (PTO)

Employee stock purchase plan

Flexible spending accounts

Job summary

AMH is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in Mason, Ohio. This role ensures a superior resident experience by addressing service issues, optimizing retention, and managing documentation throughout the tenant lifecycle. Candidates should have a high school diploma, experience in property management, and strong communication skills. Compensation includes a salary ranging from $63,909.00 to $79,864.00 annually, with additional bonuses and employee benefits.

Qualifications

• High School Diploma/GED required.
• Bachelor's degree in real estate, finance, or business management preferred.
• Minimum of three years of experience in Property Operations or Property Management.
• Real Estate License required by state's real estate commission.
• Intermediate knowledge of Microsoft Office applications.
• Excellent verbal and written communication skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond to resident inquiries promptly and professionally.
• Drive lease renewals and execute new leases.
• Conduct move-out reconciliation and assess damages.
• Implement collection strategies to minimize evictions.
• Represent the company at eviction hearings.

Skills

Tenant relationship management

Negotiation skills

Verbal communication

Written communication

Microsoft Office

Education

High School Diploma/GED

Bachelor's degree in real estate or related field

Tools

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Are you passionate about real estate and property management? We're seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

• High School Diploma/GED required.
• Bachelor's degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Compensation

The anticipated pay range/scale for this position is $63,909.00 to $79,864.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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