Resident Manager

SUN Behavioral Health; Georgetown (DE); On-site; USD 32,000 - 46,000; Full time

Job summary

SUN Behavioral Health is seeking a Security & Safety Associate for the Outpatient campus to promote a safe, secure environment for residents, visitors, and staff. You will conduct regular rounds, address hazards, monitor access, and document incidents in accordance with policy.

Qualifying candidates will have a high school diploma or GED, CPR and de-escalation certification, and preferred Associates degree.

Qualifications

• High school diploma or GED required.
• CPR and de-escalation technique certification required.
• Associates degree preferred.

Responsibilities

• Conduct safety rounds of outpatient facility and grounds.
• Respond to behavioral incidents using trauma-informed, non-coercive approaches.
• Monitor building access and document incidents promptly.
• Maintain confidentiality and HIPAA compliance.
• Support a safe, respectful environment for residents and staff.

Skills

Active presence

De-escalation techniques

Trauma-informed care

Documentation

HIPAA compliance

Confidentiality

Communication

Teamwork

Integrity

Compassion

Education

High school diploma or GED

Associates degree

Job description

Position Summary

Responsible for safety and security checks throughout the Outpatient grounds. Assists in de-escalation incidents. Responsible for reporting safety concerns. Responsible for completing required documentation on safety concerns.

Position Responsibilities

Clinical / Technical Skills

• Promote a safe, secure, and respectful environment for residents, visitors, and staff through active presence and engagement.
• Conduct regular rounds of the Outpatient facility and surrounding grounds to ensure safety, address hazards, and monitor for behavioral or environmental concerns.
• Respond calmly and effectively to behavioral incidents, crises, or emergencies using trauma-informed and non-coercive approaches.
• Monitor building access and ensure adherence to program safety and security procedures.
• Report and document incidents, safety concerns, and behavioral observations accurately and promptly in accordance with program policies.
• Conduct wellness checks (as needed) as assigned and assist in maintaining a clean, orderly, and safe environment.
• Serve as a positive role model, reinforcing respectful communication and community standards.
• Maintain confidentiality and uphold the rights and dignity of all residents at all times.
• Has complete knowledge of the fire and disaster procedures
• Perform other duties as assigned.

Safety

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports "near misses", as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Qualifications

• Required: High school diploma or GED. CPR and hospital-selected de-escalation technique certification, provided during orientation.
• Preferred: Associates degree
• Maintains education and development appropriate for position.

Experience

• Preferred: Minimum of 1 year security experience
• Required: Previous experience in a behavioral health or healthcare setting