Security Officer, PRN

University of Maryland Medical System Corporation; Aberdeen (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Maryland Medical System Corporation in Aberdeen, MD seeks a Security Officer to maintain a safe and welcoming environment for patients, visitors, and staff.

You will patrol, respond to emergencies, control access, document incidents, and support clinical teams during high-risk situations, following established protocols and organizational values.

Qualifications

• High School Diploma or GED required.
• Completion of an approved de-escalation course on crisis intervention within 90 days of starting.
• Valid driver’s license required for hires after 1 April 2026.

Responsibilities

• Maintain a visible security presence and conduct interior and exterior patrols to identify hazards and security breaches.
• Respond to emergencies and crises, using de-escalation techniques and escalating as needed.
• Assist clinical teams during high-risk patient encounters with restraint only when directed, ensuring patient dignity and safety.
• Enforce safety and security policies, document violations, and escalate concerns to Security leadership.

Skills

Customer service

Interpersonal skills

De-escalation techniques

Emergency response concepts

Access control

Patrol duties

Documentation

Education

High School Diploma or GED

Crisis de-escalation training (within 90 days)

Driver's license

Job description

Job Requirements

This position is on an as needed basis as staffing needs dictate. Weekend, Evening, and Overnight availability is required.

Job Summary

Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.

Primary Responsibilities

• Maintains a visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks, promptly reporting or correcting deficiencies.
• Responds rapidly to emergency and crisis situations, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter/ambulance arrivals, following direction from senior personnel and using approved de-escalation techniques.
• Supports clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed, ensuring all actions preserve patient dignity, safety, and regulatory compliance.
• Enforces safety and security policies, ensuring safe and appropriate behavior by patients, visitors, and staff, documenting violations, and escalating concerns to Security leadership as needed.
• Operates access control points and screening equipment, including weapon detection systems, ensuring secure ingress/egress, monitoring restricted or high-risk areas, and identifying unauthorized access attempts.
• Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department with professionalism and compassion.
• Use two-way radios and communication systems effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain-of-command protocols.
• Conducts basic fact-finding for incidents, interviewing involved parties professionally and documenting accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.
• Assists with morgue handling responsibilities, including respectful and policy-compliant transport of deceased patients and proper logging of placements and releases.
• Ensures security technology, alarms, and access points are functioning, immediately reporting malfunctions, damage, or hazards that impact safety.
• Adheres to post orders with consistent situational awareness, remaining at assigned posts unless properly relieved and maintaining a high standard of professional conduct.
• Escalate complex, unsafe, or high-risk situations to supervisors, exercising only limited independent decision-making appropriate for an entry-level role.
• Comply with all departmental policies, regulatory requirements, safety expectations, and values, ensuring ethical conduct and adherence to organizational standards.
• Perform all other duties as assigned.

Work Experience Education & Experience - Required

• High School Diploma or equivalent (GED)
• Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.
• Valid driver's license is required for all individuals hired into this role on or after April 1, 2026.

Education & Experience - Preferred

• Heart Saver, CPR, Stop the Bleed and/or Narcan training
• Hospital or healthcare experience

Knowledge, Skills, & Abilities

• Basic knowledge of safety protocols, security principles, and emergency response concepts.
• Strong customer service and interpersonal skills with the ability to communicate professionally with patients, visitors, and staff.
• Ability to recognize escalating behaviors and apply basic de-escalation techniques.
• Ability to document incidents accurately with clear, objective information.
• Basic proficiency in using radios, metal detectors, and access control points.
• Ability to follow direction, adhere to post orders, and operate within established procedures.
• Ability to remain calm, courteous, and professional in stressful situations.
• Ability to patrol, respond quickly to calls, and assist in patient handling as trained.