Resident Manager

Sun Behavioral Health Group; Georgetown (DE); On-site; USD 30,000 - 50,000; Full time

Job summary

Sun Behavioral Health Group in Georgetown, DE is seeking a dedicated professional to conduct safety and security checks in the Outpatient facility. You will be responsible for monitoring the safety environment, assisting in de-escalation incidents, and ensuring compliance with security procedures.

Ideal candidates should have a high school diploma or GED, CPR certification, and prior experience in a healthcare setting. This full-time position offers day shifts and requires strong communication and teamwork skills.

Qualifications

• High school diploma or GED required.
• CPR certification and de-escalation technique training provided during orientation.
• Education development must be maintained.

Responsibilities

• Conduct safety and security checks throughout the facility.
• Assist in de-escalation incidents and report safety concerns.
• Document incidents and ensure environment safety.

Skills

Communication skills

Teamwork

Integrity

Compassion

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Job Details

• Job Location: Sun Behavioral Delaware-OP Bldg - Georgetown, DE 19947
• Position Type: Full Time
• Education Level: High School/GED
• Travel Percentage: None
• Job Shift: Days
• Job Category: Health Care

Position Summary

Responsible for safety and security checks throughout the Outpatient grounds. Assists in de‑escalation incidents. Responsible for reporting safety concerns. Responsible for completing required documentation on safety concerns.

Position Responsibilities

Clinical / Technical Skills (40% of performance review)

• Promote a safe, secure, and respectful environment for residents, visitors, and staff through active presence and engagement.
• Conduct regular rounds of the Outpatient facility and surrounding grounds to ensure safety, address hazards, and monitor for behavioral or environmental concerns.
• Respond calmly and effectively to behavioral incidents, crises, or emergencies using trauma‑informed and non‑coercive approaches.
• Monitor building access and ensure adherence to program safety and security procedures.
• Report and document incidents, safety concerns, and behavioral observations accurately and promptly in accordance with program policies.
• Conduct wellness checks (as needed) as assigned and assist in maintaining a clean, orderly, and safe environment.
• Serve as a positive role model, reinforcing respectful communication and community standards.
• Maintain confidentiality and uphold the rights and dignity of all residents at all times.
• Has complete knowledge of the fire and disaster procedures.
• Perform other duties as assigned.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members.
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required.
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior.

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital.
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership.
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand.
• Desire to go above and beyond for others.
• Understanding and accepting of cultural diversity and differences.

Qualifications

• Required: High school diploma or GED. CPR and hospital‑selected de‑escalation technique certification, provided during orientation.
• Preferred: Associate’s degree.
• Maintains education and development appropriate for position.

Experience

• Preferred: Minimum of 1 year security experience.
• Required: Previous experience in a behavioral health or healthcare setting.