Resident Maintenance Specialist

AMH; Greensboro (NC); Sur place; USD 32 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

401(k) with company matching

Tuition reimbursement

Paid holidays and PTO

Résumé du poste

AMH is seeking a Resident Maintenance Specialist to ensure timely maintenance and repair of single-family rental properties. You will manage and prioritize tenant requests, coordinate with vendors and internal teams, and uphold cost controls and asset preservation.

This role requires practical knowledge of home systems, strong communication skills, and the ability to work weekends/evenings when needed. Experience with property management software is a plus.

Qualifications

• High School Diploma or GED required.
• At least 1 year of construction/maintenance or related experience preferred.
• Bilingual English/Spanish preferred for verbal and written communication.
• Proficiency in Microsoft Office and PC basic skills.
• Experience with Customer Service Software, VOIP, CRM, InContact, Balto is a plus.

Responsabilités

• Oversee maintenance work across a portfolio from start to finish.
• Assist in managing Capital Improvement Projects and vendors.
• Coordinate with supervisors and schedulers to meet service order metrics.
• Review and document maintenance requests; assign work orders.
• Approve vendor bids and manage change orders as needed.
• Diagnose problems and determine cost-effective solutions.
• Provide clear instructions to vendors for resolution of issues.

Connaissances

Bilingual English/Spanish

Excellent verbal and written iletişim

Problem solving

Time management

Conflict resolution

Customer service

Weekend/evening flexibility

Formation

High School Diploma/GED

Outils

Microsoft Office

CRM

InContact

Balto

VOIP systems

Description du poste

Since 2012, we’ve grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Join our team as a Resident Maintenance Specialist, where you’ll play a crucial role in maintaining the quality and comfort of our properties. You’ll be tasked with overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. Your role will involve balancing cost control, customer service, and asset preservation.

Responsibilities:

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements:

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English/Spanish) verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned

Compensation

The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.

The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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