Resident Maintenance Specialist

American Homes 4 Rent, L.P.; Greensboro (NC); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays per year

Paid time off accrual

Job summary

American Homes 4 Rent, L.P. is seeking a Resident Maintenance Specialist to oversee maintenance work orders and coordinate with vendors to protect asset value.

You’ll balance cost control, customer service, and operational metrics while ensuring timely responses to resident requests and accurate documentation in company systems.

Qualifications

• Requires a High School Diploma or GED.
• Minimum of 1 year in construction/maintenance, property management, or scheduling/dispatching preferred.
• Bilingual English/Spanish verbal and written skills preferred.
• Solid understanding of home systems or appliances and HVAC basics.
• Proficient with Microsoft Office and PC skills.
• Experience with CRM, VOIP, InContact, Balto or similar systems.
• Strong communication, problem-solving, time management, and conflict resolution abilities.

Responsibilities

• Oversee a portfolio of maintenance work from initiation to completion, with some complex orders.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with Supervisor of Market Maintenance/Director of Property Operations and other roles to meet service metrics.
• Receive, review, and document maintenance requests in company systems; assign work orders accordingly.
• Approve vendor bids and manage change orders; advise leadership on vendor utilization and pricing.
• Diagnose maintenance problems and determine appropriate solutions.
• Dispatch clear, timely instructions to vendors for issue resolution.

Skills

Customer service

Communication

Problem solving

Time management

Conflict resolution

Bilingual English/Spanish

CRM software

Microsoft Office

VOIP systems

InContact

Balto

Education

High School Diploma/GED

Tools

Microsoft Office

CRM software

InContact

Balto

VOIP systems

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.Join our team as a Resident Maintenance Specialist, where you’ll play a crucial role in maintaining the quality and comfort of our properties. You’ll be tasked with overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. Your role will involve balancing cost control, customer service, and asset preservation.Responsibilities:Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.Assist in managing Capital Improvement Projects and vendors.Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.Diagnose maintenance problems accurately and determine appropriate solutions.Determine the cost of proposed solutions using company guidelines.Dispatch clear and timely instructions to vendors for resolution of maintenance problems.Requirements:High School Diploma/GED required.Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.Basic understanding of single-family home systems and components (appliances, HVAC, etc.).Bilingual (English/Spanish) verbal and written skills are preferred.Intermediate knowledge and experience in Microsoft Office and PC skills.Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.Flexibility to work weekends and evenings if assignedCompensationThe anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional CompensationThis position is eligible to receive quarterly bonus payments.Perks and BenefitsEmployees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.#li-dnp