Resident Maintenance Specialist

4rahlp1 American Homes 4 Rent, L.P.; Orlando (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Tuition reimbursement

9 paid holidays + PTO accrual

Job summary

American Homes 4 Rent, LP in Orlando seeks a Resident Maintenance Specialist to oversee tenant maintenance requests and coordinate service orders. You will balance cost control, customer service, and asset preservation while ensuring timely problem resolution.

The role requires a high school diploma, 1+ year experience in maintenance or property management, and knowledge of home systems. Bilingual skills and proficiency with MS Office, CRM, and contact-center tools are preferred.

Qualifications

• High School Diploma/GED required.
• Minimum one year of construction/maintenance or property management experience preferred.
• Basic understanding of single‑family home systems (appliances, HVAC).
• Bilingual English/Spanish preferred for written and verbal communication.
• Proficient with Microsoft Office and customer service software (CRM, InContact, Balto).

Responsibilities

• Oversee a portfolio of maintenance work from initiation to completion.
• Assist in managing Capital Improvement Projects and vendors.
• Review, document and track maintenance requests in company systems.
• Assign work orders to internal or external resources per guidelines.
• Approve vendor bids and manage change orders when needed.
• Provide recommendations on vendor utilization and pricing.
• Diagnose maintenance problems and determine solutions.
• Dispatch clear instructions to vendors for resolution.

Skills

Bilingual English/Spanish

Customer service

Verbal & written communication

Time management

Conflict resolution

Education

High School Diploma/GED

Tools

Microsoft Office

CRM

InContact

Balto

VOIP systems

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Join our team as a Resident Maintenance Specialist, where you’ll play a crucial role in maintaining the quality and comfort of our properties. You’ll be tasked with overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. Your role will involve balancing cost control, customer service, and asset preservation.

Responsibilities

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems.
• You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary.
• You’ll also provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English/Spanish) verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Compensation

The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

Background check required.

AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

AMH participates in the E-Verify program. Learn more about E-Verify.

Information regarding our collection and use of your personal information can be found here.

American Homes 4 Rent, LP ("AMH") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non‑merit based factors.

AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights.

In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.

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Since 2012, we’ve worked to deliver thousands of residents across the U.S. the joys of single-family living, with the flexibility of leasing and backing of our professional support. That’s why we're building a team that understands the power of community. We take care of each other, so that together we can take care of the people that make their home with us. As we expand, our team is always on the lookout for passionate and talented individuals to join us in simplifying the way America lives.

Your next opportunity could be just around the corner—don’t miss it!

Thanks for your interest!