Resident Maintenance Specialist

AMH; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading single-family rental company as a Resident Maintenance Specialist. You'll oversee tenant maintenance requests, manage vendor relationships, and ensure quality service. Be part of a people-first culture that values collaboration and initiative. Elevate your career with us!

Qualifications

• At least one year of experience in construction/maintenance or property management.
• Basic understanding of single-family home systems.

Responsibilities

• Oversee maintenance work from initiation to completion.
• Collaborate with supervisors to meet service order metrics.
• Diagnose maintenance problems and determine solutions.

Skills

Bilingual

Customer Service

Communication

Problem Solving

Time Management

Education

High School Diploma/GED

Tools

Microsoft Office

Customer Service Software Applications

VOIP phone systems

CRM

Job description

Corporate Recruiter at AMH - We're Hiring!

Build the teams that shape AMH's future. Customer Focused | Driven to Deliver Excellence

Job Description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Join our team as a Resident Maintenance Specialist, where you’ll play a crucial role in maintaining the quality and comfort of our properties. You’ll be tasked with overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. Your role will involve balancing cost control, customer service, and asset preservation.

Responsibilities:

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements:

• High School Diploma/GED required.
• At least one year of experience in construction/maintenance, property management, logistics scheduling/dispatching is preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English/Spanish) verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Build your career with us:

At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.

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