Resident Liaison - Overnight

Onni Group of Companies; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive Benefit Package

Health Savings Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates

Job summary

Onni Group of Companies seeks a Resident Liaison in Chicago to respond to resident feedback with a high level of service, assess needs, and craft creative solutions for elevated living experiences. The role supports leasing and coordinates local information for residents.

Requirements include a high school degree and proficiency with MS Office; strong communication and interpersonal skills are essential. Competitive pay, benefits, and a collaborative culture accompany the position.

Qualifications

• High school degree or equivalent.
• Proficiency with MS Office (Project, Outlook, Word, Excel) and Windows.
• Excellent customer service orientation and interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Manages all resident interactions with professionalism and accommodates special requests; provides high-level customer service and develops creative solutions to resident concerns; communicates information on our Elevated Living Experience.
• Organizes resident belongings, messages, and packages accurately and promptly, while maintaining service quality.
• Assists leasing team with scheduling and organizing property tours.
• Keeps property collateral up to date for restaurants, attractions, maps, and local events to aid resident recommendations.
• Provides basic troubleshooting for guest suite services (cable, internet, TV, games, web).
• Supports in-city resident experiences and requests with timely, knowledgeable responses.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Education

High school degree or equivalent

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description

The Resident Liaison responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience.

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

Job Description

The Resident Liaison responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience.

Perks & Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
• Assists the leasing team with the scheduling and organization of property tours.
• Complies with Workplace Rules and Standards of Conduct.
• Interacts harmoniously and professionally with all team members at the designated property.
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
• Assists in processing Resident Care request for residents and guest via telephone or in person.
• Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs.
• Manages guest(s) parking space assignment and issues guest(s) parking passes.
• Oversees the bicycle sharing program.
• Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property.

What You Bring

• High school degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Salary Range

$22.00 - $23.00 per hour

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.