Resident Services Coordinator

Onni Group of Companies; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Job summary

The Resident Services Coordinator at Onni Group of Companies in Seattle acts as the face of our property management team, ensuring residents receive excellent service and a high-quality living experience in compliance with applicable laws. You will support the Assistant Property Manager with renewals, rent collection, and resident communications.

This role emphasizes proactive problem solving, strong communication, and coordination of move-ins/move-outs, vendor interactions, and community events

Qualifications

• High School Diploma or equivalent is required.
• Strong interpersonal and written communication abilities.
• Proactive and customer-service oriented with attention to detail.

Responsibilities

• Supports the Assistant Property Manager with renewals, rent collection, service requests, and administrative duties.
• Foster resident retention through day-to-day in-person, phone, and email interactions to encourage positive reviews.
• Take ownership of resident concerns and escalate to management when needed.
• Schedule move-in and move-out inspections and keep calendars and software up to date.
• Assist with onboarding of new residents and coordinate leasing activities as needed.

Skills

Interpersonal skills

Excellent communication

Written communication

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Resident Services Coordinator is the face person of our property management team and ensures the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws.

Perks & Benefits

• When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to$18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:
• 3 weeks of PTO
• Referral program
• Employee Discount Program
• 401(k) Employee Match
• 50% employee discount on our hotel properties
• 30% friends & family discount on our hotel Properties
• Free employee parking spot or public transportation partial reimbursement
• Residential housing discount after 1 year of continuous employment
• Annual education allowance of up to $1,000after 1 year of continuous employment

What You Will Do

• Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
• Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
• Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.
• Schedule move-in and moves out inspections with residents.
• Assist with managing all move-in and move-out calendars while keeping management software up to date.
• Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Schedule freight elevator for move-ins and move-outs.
• Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
• Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary.
• Perform all duties of a Leasing Coordinator as needed to the benefit of the property.
• Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.
• Shop competitive properties.
• Assist with company/vendor sponsored resident events.
• Assist with community wide e-blasts, residential notices, and elevator displays.
• Maintain exceptional standards of leasing office, tour path, and model apartments.
• Review unit turn requirements with supervisor prior to move-ins.
• Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.
• Prepare and distribute move-in gifts for all new residents moving in.
• Provide exceptional service to customers, vendors, and colleagues.
• Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.
• Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate.
• Assist with LEVEL reservations and ensures the unit is ready for the guest and ensures they are properly checked in HMS.
• Works closely with the LEVEL team with all reservations, including last minute reservations
• Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Perform other duties as required.

What You Will Bring

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

Salary Range

$24-$26

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.