Resident Care Team Member

Onni Properties (Chicago) Inc; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates

Job summary

LEVEL Nestled in the heart of vibrant urban destinations offers luxurious suites and concierge service for guests. The Room Attendant role supports LEVEL properties in the United States, ensuring spotless corridors, guest rooms, and public areas while maintaining guest confidentiality and security of access.

Level’s properties welcome applicants to join a team that values service, collaboration, and professionalism.

Qualifications

• Perform job functions with attention to detail, speed and accuracy.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Understand guest’s service needs.

Responsibilities

• Maintain knowledge of departmental policies and standards.
• Respond promptly to guest needs and inquiries.
• Ensure cleanliness and organization of assigned areas.
• Prepare and restore rooms and spaces per standards.
• Report damages or maintenance issues to Supervisor.

Job description

Job Description: The Room Attendant maintains the cleanliness of guest corridors, elevators, stairwells, and all assigned areas of the property. The Attendant completes special projects as assigned, and ensures standards of cleanliness, hygiene and tidiness are maintained throughout the property. All team members must ensure the confidentiality and security of all guest rooms.

Perks and Benefits:

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account,
• Flexible Saving Account,
• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport cart with cleaning supplies, guest room amenities and linens to assigned guest room and position securely.
• Provide cleaning service to designated rooms on assignment sheet:
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and make bed with clean linen.
• Clean Kitchen.
• Set lighting and thermostat to designated levels.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned.
• Update status of rooms cleaned and turned down on assignment sheet/ in the system
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Manager
• Make up cribs and rollaway beds.
• Re-hang/refold clothes.
• Other duties as assigned.

What You Bring?

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Have a strong attention to detail
• Can work any day of the week
• Ability to work at any of our different buildings

About the Company: LEVEL

LEVEL Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city.

So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel.

Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

Salary Range: $22.50 per hour

About The Company: Onni

Onni For over half a century, Onni has been building communities for people to live, work, and play.

Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction.

Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency.

Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.

Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.