Resident Intake & Housing Specialist

Town of Davie, FL; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

The Town of Davie, FL is seeking a detail-oriented Housing and Community Affairs Administrative Support professional to handle client intake, eligibility documentation, and records management for housing and community services programs, including CDBG and SHIP.

You will serve as the primary contact for residents seeking assistance, assist with application processing, document verification, and referrals to local and federal agencies.

Qualifications

• Associate’s degree from an accredited college or university.
• Two (2) years of experience in administrative support, customer service, records management, or a related field.
• Basic to intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).

Responsibilities

• Serve as a primary point of contact for residents seeking housing and community assistance.
• Conduct client intake and assist applicants in completing applications for programs and services.
• Explain program requirements, eligibility criteria, and required documentation.
• Respond to resident inquiries, including general service requests calls.
• Provide information and referrals to local, county, state, federal, and nonprofit agencies.
• Assist in reviewing applications and supporting documentation for completeness.
• Support income verification and eligibility determination processes.
• Maintain accurate paper and electronic client files and records.
• Prepare correspondence including award and denial letters.
• Track application status and follow up on missing documentation.
• Schedule appointments and maintain calendars for program intake.
• Assist in collecting and maintaining data for program tracking and reporting.
• Support coordination and implementation of housing and community programs.
• Assist with purchase orders, payment processing, contract documents, closing documents, payoff requests, satisfactions of mortgage, and recording-related documents.
• Assist with maintaining program files in accordance with applicable guidelines.
• Support compliance-related activities and documentation review as assigned.
• Assist in reviewing invoices, supporting documents, and other program materials for accuracy.
• May assist with other grant compliance functions over time, with training provided.
• Conduct site visits and meet applicants off site, as needed.
• Promote and educate residents on available programs and services.
• Perform related work as assigned.

Skills

Customer service

Records management

Attention to detail

Multitasking

Effective communication

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

The Town of Davie, FL is seeking a detail-oriented Housing and Community Affairs Administrative Support professional to handle client intake, eligibility documentation, and records management for housing and community services programs, including CDBG and SHIP.

You will serve as the primary contact for residents seeking assistance, assist with application processing, document verification, and referrals to local and federal agencies.