Resident Experience & Support Specialist

Smartland LLC; Eastlake (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision benefits

Paid Time Off and holidays

Supportive team-oriented culture

Opportunities for career growth

Job summary

A property management company in Eastlake, Ohio is seeking a tenant support team member. In this role, you will provide assistance to residents through various communication channels, respond to service requests, and coordinate with different teams to ensure tenant satisfaction. Candidates should possess strong communication skills, a professional demeanor, and the ability to manage multiple priorities effectively. The company offers comprehensive benefits including medical, dental, and vision insurance, alongside opportunities for career growth.

Qualifications

• Strong communication and organizational skills.
• Professional and friendly demeanor in resident interactions.
• Dependable and focused on customer service.

Responsibilities

• Provide assistance to residents via phone, email, and in-person.
• Respond to maintenance inquiries and service requests.
• Coordinate with maintenance and operations teams.

Skills

Strong communication

Problem-solving

Organizational skills

Professional demeanor

Customer service

Tools

Google Workspace

Microsoft Office

Yardi

AppFolio

Job description

A property management company in Eastlake, Ohio is seeking a tenant support team member. In this role, you will provide assistance to residents through various communication channels, respond to service requests, and coordinate with different teams to ensure tenant satisfaction. Candidates should possess strong communication skills, a professional demeanor, and the ability to manage multiple priorities effectively. The company offers comprehensive benefits including medical, dental, and vision insurance, alongside opportunities for career growth.