Resident Experience Specialist — Welcoming Front Desk & Events

Cohere; Bluffton (SC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life Insurance

AD&D

Long-Term Disability

Pet insurance

EAP

Travel assistance

Will preparation

Paid time off

Holidays

Professional development

Job summary

Cohere is seeking a Resident Experience Coordinator for Four Seasons at Carolina Oaks in Bluffton, SC. The role focuses on creating a welcoming resident experience through front desk service, clear communications, and event support.

You will help manage programs, calendars, and community information while coordinating events and day-to-day operations to foster belonging among residents. This is a hospitality-forward, community-focused position in a growing 55+ environment.

Qualifications

• At least 1-3 years of customer service, administrative, hospitality, event, recreation, communications, or other relevant professional experience.
• Experience supporting events, programs, volunteers, clubs, members, residents, or similar stakeholder groups is preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organization, prioritization, attention to detail, time management, and follow-through.

Responsibilities

• Serve as a warm, professional first point of contact at the front desk for residents, guests, vendors, and community partners.
• Provide thoughtful customer service, answer questions, share information, and help residents navigate community resources and processes.
• Communicate community guidelines with tact and professionalism and help de-escalate concerns when needed.
• Prepare and distribute timely resident communications about programs, events, updates, and community information.
• Maintain calendars, registration systems, website content, digital platforms, reference materials, and cloud-based community records.
• Help ensure information is accurate, current, easy to understand, and consistent across communication channels.
• Support the planning, setup, execution, and follow-up of resident events, programs, clubs, volunteer initiatives, and signature experiences.
• Coordinate event details, registrations, schedules, supplies, and resident questions while anticipating needs and identifying potential conflicts.
• Bring enthusiasm, hospitality, and strong follow-through to experiences designed to build connection and belonging.
• Provide general administrative support to the Community Life team and facilitate resident-facing operational processes as assigned.
• Assist with reservation programs, facility coordination, records, scheduling, and other community systems.
• Collaborate with Cohere colleagues to strengthen processes, share best practices, and create a consistent resident experience.

Skills

Customer service

Administrative

Hospitality

Event planning

Communications

Recreation

Education

Bachelor's degree preferred (Hospitality/Communications/Marketing)

Tools

Microsoft Office

Job description

Cohere is seeking a Resident Experience Coordinator for Four Seasons at Carolina Oaks in Bluffton, SC. The role focuses on creating a welcoming resident experience through front desk service, clear communications, and event support.

You will help manage programs, calendars, and community information while coordinating events and day-to-day operations to foster belonging among residents. This is a hospitality-forward, community-focused position in a growing 55+ environment.