Resident Experience Specialist - Evening & Weekend

Ivy Living; Westlake Village (CA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical, Dental & Vision benefits

Paid time off

Complimentary meals

Life insurance

401(k) with company match

Employee Assistance Program

LifeMart discounts

Pet Insurance

Job summary

Oakmont Management Group seeks a Concierge for The Ridge of Westlake Village to greet visitors, fulfill resident requests, and provide clerical support. The role emphasizes exceptional customer service and professional communication within a senior living environment.

Responsibilities include answering a multi-line telephone, monitoring the Emergency Alert System, and coordinating mail handling. Candidates should have a high school diploma and hospitality experience; background checks are

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• Vaccination and PPE requirements per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Written & verbal communication

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Oakmont Management Group seeks a Concierge for The Ridge of Westlake Village to greet visitors, fulfill resident requests, and provide clerical support. The role emphasizes exceptional customer service and professional communication within a senior living environment.

Responsibilities include answering a multi-line telephone, monitoring the Emergency Alert System, and coordinating mail handling. Candidates should have a high school diploma and hospitality experience; background checks are