Resident Experience & Services Director

Mirabella at ASU; Tempe (AZ); Presencial; USD 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical and vision insurance

401(k) with employer match

Paid Time Off

HSA with employer contribution

Low-cost dental insurance

Company-paid life and AD&D insurance

Scholarship and license reimbursement

Discounted onsite dining

Onsite fitness center access

PayActiv wage access

Employee referral bonuses

Employee discounts

Employee appreciation programs

Resumo da vaga

Mirabella at Arizona State University, a premier Life Plan Community on the ASU campus in Tempe, seeks a Full-Time Resident Services Director to lead the department and deliver resident-centered services. You will guide care transitions, program development, and performance improvement across the resident journey.

The role emphasizes compassionate service delivery, regulatory compliance, and collaboration with campus partners to enhance the resident experience.

Qualificações

• Minimum of three years of management experience in a senior living, resident services, or healthcare setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or a related field preferred.
• Demonstrated success leading teams, developing programs, and solving complex challenges.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Knowledge of state and federal elder care regulations, resident rights, and best practices in resident-centered services.
• Experience in social work, care coordination, case management, senior living, healthcare, or a related field, with the ability to support residents and families as they navigate transitions to higher levels of care.

Responsabilidades

• Lead the Resident Services department, overseeing resident services programs, team development, performance management, and continuous improvement initiatives.
• Support residents and families through care transitions, move-ins, challenges, and life changes while ensuring compassionate, coordinated service delivery.
• Oversee resident satisfaction, service quality, departmental budgets, documentation, and operational performance.
• Partner with community leaders and departments to develop and implement programs, services, and community-wide initiatives that enhance the resident experience.
• Maintain compliance with regulatory requirements while monitoring records, resident information, communication systems, and service delivery standards.

Conhecimentos

Leadership

Program development

Communication

Care coordination

Regulatory knowledge

Formação

Bachelor's degree in social work, nursing, psychology, gerontology, or related field

Descrição da vaga

Mirabella at Arizona State University, a premier Life Plan Community on the ASU campus in Tempe, seeks a Full-Time Resident Services Director to lead the department and deliver resident-centered services. You will guide care transitions, program development, and performance improvement across the resident journey.

The role emphasizes compassionate service delivery, regulatory compliance, and collaboration with campus partners to enhance the resident experience.