Director of Resident Services

Mirabella at ASU; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical and vision insurance

401(k) with employer match

Paid Time Off

HSA with employer contribution

Low-cost dental insurance

Company-paid life and AD&D insurance

Scholarship and license reimbursement

Discounted onsite dining

Onsite fitness center access

PayActiv wage access

Employee referral bonuses

Employee discounts

Employee appreciation programs

Job summary

Mirabella at Arizona State University, a premier Life Plan Community on the ASU campus in Tempe, seeks a Full-Time Resident Services Director to lead the department and deliver resident-centered services. You will guide care transitions, program development, and performance improvement across the resident journey.

The role emphasizes compassionate service delivery, regulatory compliance, and collaboration with campus partners to enhance the resident experience.

Qualifications

• Minimum of three years of management experience in a senior living, resident services, or healthcare setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or a related field preferred.
• Demonstrated success leading teams, developing programs, and solving complex challenges.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Knowledge of state and federal elder care regulations, resident rights, and best practices in resident-centered services.
• Experience in social work, care coordination, case management, senior living, healthcare, or a related field, with the ability to support residents and families as they navigate transitions to higher levels of care.

Responsibilities

• Lead the Resident Services department, overseeing resident services programs, team development, performance management, and continuous improvement initiatives.
• Support residents and families through care transitions, move-ins, challenges, and life changes while ensuring compassionate, coordinated service delivery.
• Oversee resident satisfaction, service quality, departmental budgets, documentation, and operational performance.
• Partner with community leaders and departments to develop and implement programs, services, and community-wide initiatives that enhance the resident experience.
• Maintain compliance with regulatory requirements while monitoring records, resident information, communication systems, and service delivery standards.

Skills

Leadership

Program development

Communication

Care coordination

Regulatory knowledge

Education

Bachelor's degree in social work, nursing, psychology, gerontology, or related field

Job description

Overview

Mirabella at Arizona State University is a premier Life Plan Community located on the Arizona State University campus in Tempe, Arizona. We are seeking a Full-Time Resident Services Director to provide strategic leadership for the Resident Services department while fostering a supportive, engaging, and resident-centered environment. This role is responsible for overseeing resident services programs, leading a high-performing team, and ensuring exceptional experiences across the resident journey.

What You’ll Be Doing

• Lead the Resident Services department, overseeing resident services programs, team development, performance management, and continuous improvement initiatives.
• Support residents and families through care transitions, move-ins, challenges, and life changes while ensuring compassionate, coordinated service delivery.
• Oversee resident satisfaction, service quality, departmental budgets, documentation, and operational performance.
• Partner with community leaders and departments to develop and implement programs, services, and community-wide initiatives that enhance the resident experience.
• Maintain compliance with regulatory requirements while monitoring records, resident information, communication systems, and service delivery standards.

Pay

$70,000 - $90,000 / annually DOE

About You

• Minimum of three years of management experience in a senior living, resident services, or healthcare setting.
• Bachelor's degree in social work, nursing, psychology, gerontology, or a related field preferred.
• Demonstrated success leading teams, developing programs, and solving complex challenges.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Knowledge of state and federal elder care regulations, resident rights, and best practices in resident-centered services.
• Experience in social work, care coordination, case management, senior living, healthcare, or a related field, with the ability to support residents and families as they navigate transitions to higher levels of care.

Benefits

Working at Mirabella at Arizona State University, you will enjoy the following benefits:

At our community, your work makes a difference and we want your benefits to make a difference for you, too. We offer a comprehensive benefits package designed to support your health, financial wellbeing and life outside of work.

• Medical and vision insurance with multiple plan options and employee-only premiums subsidized up to 100%
• 401(k) with 4% employer match plus profit sharing
• Paid Time Off
• HSA with employer contribution with applicable medical plans
• Low-cost dental insurance with multiple plan options
• Company-paid life and AD&D insurance
• Resident-funded scholarships and certification and license reimbursement

Additional perks include discounted onsite dining, free onsite fitness center access, early wage access through PayActiv, employee referral bonuses, employee discounts, and employee appreciation programs.