Resident Experience & Retention Manager

Corvias Group LLC; Fort Riley (KS); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision plans

401(k) with vesting and match

Paid time off

12 paid holidays

Parental Leave

Life and AD&D insurance

Job summary

Corvias Group LLC in Fort Riley, KS is seeking a Resident Manager to lead day-to-day resident relations and financial processing, while driving satisfaction and retention. You will mentor a team, design campaigns, and align activities with business goals to improve community value.

The role requires leadership in a supervisory capacity, data analysis, and strong customer focus, with travel up to 25% and weekend/evening hours as needed.

Qualifications

• 5+ years of relevant experience, with a minimum of 2 years in residential property management. A minimum of 3 years in a supervisory role required.
• Proven ability to lead a team of service representatives, including proven success coaching team members to improve performance, and training team members on compliance, renewal, and customer complaint resolution.
• Proven ability to maximize revenue through the design and delivery of data-driven customer loyalty and retention programs.
• Proven ability to perform accounting functions, including managing delinquent accounts, implementing appropriate collections procedures, and verifying transactions against audit trail and ledgers.
• Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
• Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver's license and use of personal vehicle required.
• Ability to work weekend and evening hours, as needed.
• Ability to travel up to 25% of time.

Responsibilities

• Oversee the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
• Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed.
• Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
• Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
• Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community.
• Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
• Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
• Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
• Perform all duties of a Resident Associate as needed, and other duties as assigned.

Skills

Customer Focus

Teamwork & Collaboration

Problem Solving & Decision Making

Resilience

Creativity & Innovation

Tools

Word processing

Spreadsheets

Database software

Job description

Corvias Group LLC in Fort Riley, KS is seeking a Resident Manager to lead day-to-day resident relations and financial processing, while driving satisfaction and retention. You will mentor a team, design campaigns, and align activities with business goals to improve community value.

The role requires leadership in a supervisory capacity, data analysis, and strong customer focus, with travel up to 25% and weekend/evening hours as needed.