Resident Experience & Retention Lead

Auben Realty; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Auben Realty invites you to join our dynamic team in Columbia, SC as a Customer Experience Manager. You will be the primary resident-facing contact, handling calls, emails, and in-person interactions to enhance satisfaction, retention, and overall experience across managed properties.

We aim to transform asset management processes and cultivate exceptional service. If you thrive in a fast-paced environment and love leading change, apply today.

Qualifications

• Must have customer service experience and strong communication skills.
• Attention to detail and accuracy are essential.
• Excellent verbal and written communication abilities are required.

Responsibilities

• Serve as primary point of contact for residents.
• Follow up with prospective residents via email and phone calls.
• Schedule and manage prospective resident showings.
• Greet, assist, and coordinate daily walk-ins based on priority/needs of prospects, residents, and owners.
• Answer, screen, and/or transfer general phone calls to appropriate team members.
• Answer, screen, and/or forward messages to appropriate team members.
• Receive and process resident payments and provide receipts.
• Work with Resident Experience Managers on Section 8 housing paperwork (RFTA packets).
• Mail Section 8 rent change letters.
• Mail monthly delinquency notices to residents.
• Develop and participate in community outreach programs/events.

Skills

Customer service experience

Attention to detail

Verbal and written communication

Education

High school diploma or equivalent

Associate degree preferred

Job description

Auben Realty invites you to join our dynamic team in Columbia, SC as a Customer Experience Manager. You will be the primary resident-facing contact, handling calls, emails, and in-person interactions to enhance satisfaction, retention, and overall experience across managed properties.

We aim to transform asset management processes and cultivate exceptional service. If you thrive in a fast-paced environment and love leading change, apply today.