Resident Experience & Property Readiness Coordinator

Real Property Management Metro Boston; Fairfax (VA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Paid holidays & PTO

Mileage reimbursement

Professional growth

Job summary

Real Property Management Pros is seeking an Assistant Property Readiness Coordinator to oversee move-ins, move-outs, andMake-Ready projects. You will work with Residents, Investors, and Leasing teams to ensure properties are prepped, documented, and ready for new tenants.

The role emphasizes strong communication, attention to detail, and service-oriented problem solving across field visits and office tasks in a hybrid setup.

Qualifications

• High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
• Experience in a customer-facing or project coordination role is a plus.
• Valid driver’s license and reliable transportation for on-site visits.
• Ability to pass background checks in accordance with local regulations.

Responsibilities

• Oversee Move-Ins & Move-Outs.
• Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
• Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
• Coordinate Make-Ready Projects
• Organize repairs, cleanings, and other services between Resident turnovers.
• Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
• Champion Resident Satisfaction
• Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
• Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
• Collaborate with the Leasing Team
• Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
• Provide concierge-level service by educating Investors on property statuses and potential upgrades.
• Maintain Detailed Records
• Accurately document all interactions and property details in our software systems.
• Keep digital and physical records updated for compliance and accountability.

Skills

Customer-focused

Detail-oriented

Organized & flexible

Clear communicator

Tech-savvy

Locally based

Interest in Real Estate

Education

High school diploma or equivalent

College degree preferred

Job description

Real Property Management Pros is seeking an Assistant Property Readiness Coordinator to oversee move-ins, move-outs, andMake-Ready projects. You will work with Residents, Investors, and Leasing teams to ensure properties are prepped, documented, and ready for new tenants.

The role emphasizes strong communication, attention to detail, and service-oriented problem solving across field visits and office tasks in a hybrid setup.