Resident Experience & Property Ops Lead

Urban Land Interests, Inc.; Madison (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Disability insurance

Life insurance

PTO — 18 days + holidays

Parental leave

Job summary

Urban Land Interests, Inc. in Madison, WI is seeking a proactive Property Manager to lead residential operations. You will manage occupancy, budgets, leasing, maintenance, and resident relations to ensure exceptional service.

The role requires 2–3 years in property management or customer service, a high school diploma (college degree preferred), and proficiency in Yardi and MS Office. CAM/ARM is a plus; a valid driver’s license is required.

Qualifications

• 2–3 years in Property Management or a Customer Service-related field
• High School education is required; College degree in business, communication, marketing or related field preferred
• ARM or CAM certification a plus
• Proficiency with Yardi and Microsoft Office

Responsibilities

• Develop strong rapport through quality customer service and effective communication while enforcing company and community policies.
• Ensure resident requests or complaints are responded to in a timely, efficient, and courteous manner and resolved per policy
• Oversee move-ins/move-outs with attention to inspections, charges, and scheduling to prepare units for occupancy
• Follow lease renewal process and meet budgeted retention goals
• Maintain resident files per company procedure, including data in Yardi
• Implement, design, and maintain a resident retention program (newsletters, referrals, social activities)
• Report unusual circumstances to Senior Property Manager
• Inspect grounds and common areas, coordinate with maintenance for timely work orders and safety compliance
• Obtain bids from vendors under Senior Property Manager direction
• Ensure rent collection per policy and manage delinquent accounts
• Input and maintain lease/financial data in Yardi; assist with annual budget creation
• Support Leasing with marketing plans, tours, and lead follow-up
• Ensure compliance with Fair Housing laws and OSHA policies
• Maintain relationships with residents, employees, vendors, and external agencies
• Perform other duties to support economic success of Urban Land Interests

Skills

Customer service

Communication

Problem solving

Conflict resolution

Time management

Teamwork

Education

High School diploma

College degree in business, communications, marketing or related field

Tools

Yardi

Microsoft Office

Job description

Urban Land Interests, Inc. in Madison, WI is seeking a proactive Property Manager to lead residential operations. You will manage occupancy, budgets, leasing, maintenance, and resident relations to ensure exceptional service.

The role requires 2–3 years in property management or customer service, a high school diploma (college degree preferred), and proficiency in Yardi and MS Office. CAM/ARM is a plus; a valid driver’s license is required.