Resident Experience & Property Operations Manager

Horizon Land Co Llc; West Milton (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Life insurance

Holidays and paid time off

Commission and Bonus Pay

Job summary

Horizon Land Management is seeking a Community Manager for our Ballston Spa, NY property. You will oversee daily operations, manage resident interactions, and serve as the liaison between the company and residents.

The role requires strong organization, customer service, and knowledge of fair housing laws. You will coordinate between residents, staff, and vendors, handle rent processes, notices, and maintenance to keep the community welcoming.

Qualifications

• Proficiency with Microsoft Office Suite.
• Ability to learn and use property/operations software.
• Comfort with computer software and data entry.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication.
• Familiarity with Fair Housing laws in assigned state.
• Strong customer service and interpersonal skills.
• Self-motivated and proactive.
• Comfortable being hands on and on feet.

Responsibilities

• Collect rent payments and prepare deposits.
• Process lease documents for new residents.
• Provide park rules and literature to new residents.
• Issue notices including late or balance notices.
• Prepare court documents and oversee evictions for delinquent accounts.
• Enforce rules and remedy violations in a timely manner.
• Enter prospect cards and information into rent software.
• Follow up with prospective clients by phone and email.
• Process tenant applications and track information.
• Run background checks on new residents.
• Show homes available for sale to prospective residents.
• Address resident issues and record feedback to settle non-monetary items.
• Keep Manager apprised of resident relations information.
• Provide feedback and improvements to the community.
• Act as onsite contact for 3rd party contractors and applicants.
• Oversee maintenance and ensure park infrastructure and homes are well maintained.
• Perform other related duties as assigned.

Skills

Microsoft Office

Operations software

Computer software

Organizational skills

Communication skills

Fair Housing laws

Customer service

Self-motivated

Hands-on

Job description

Horizon Land Management is seeking a Community Manager for our Ballston Spa, NY property. You will oversee daily operations, manage resident interactions, and serve as the liaison between the company and residents.

The role requires strong organization, customer service, and knowledge of fair housing laws. You will coordinate between residents, staff, and vendors, handle rent processes, notices, and maintenance to keep the community welcoming.