Assistant Portfolio Manager

The HOW Group; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance Bonus

Medical, Dental, Vision coverage

3% 401(k) match

Life & AD&D

Disability coverage

Generous PTO & holidays

Professional development

Job summary

The HOW Group in Philadelphia is seeking an organized property management administrator to manage resident communications, the move-in experience, and billing platform tasks.

You will audit ledgers, post credits, support renewals, and uphold quality and safety standards across our properties.

Join a collaborative team focused on delivering a seamless living experience for Philly residents and opportunities for growth.

Qualifications

• 1–3 years in property management or a high-level administrative/financial role.
• Get It Done attitude; proactively fills gaps.
• Positive, energetic personality that makes residents and teammates glad you’re on the team.

Responsibilities

• Be the Resident Hero: Handle day-to-day communications via email, phone, and portal with professional flair.
• The Ultimate Onboarder: Own the move-in experience; coordinate with maintenance for a Day One win.
• Utility & Admin Wizardry: Master platforms like Conservice and Billie; hunt discrepancies in billing.
• Financial Precision: Review resident ledgers; post credits, adjustments, and corrections.
• Quality Control Crusader: Conduct regular property audits to maintain curb appeal and safety standards.
• Retention Specialist: Support renewal processes and stay ahead of deadlines.

Skills

Detail-oriented

High-volume communication

Positive attitude

Organizational skills

Tools

Property management software

Billing platforms

Job description

Description

Who We Are

At The HOW Group, we’re not just putting up buildings. We’re building better living. Period. We’re a tight crew, passionate about delivering top-notch results and keeping things positive for our clients and the folks who live in what we build. We believe a strong team that has fun together, wins together. If you’re someone who gets after it, loves a real challenge, and wants a place where your best ideas actually get built, then you’ve found your team.

What You’ll Tackle (Your Core Responsibilities)

• Be the Resident Hero: Handle day-to-day communications via email, phone, and portal with professional flair. You don’t just “route issues”—you solve problems.
• The Ultimate Onboarder: Own the move-in experience. From welcome materials to coordinating with maintenance, you make sure “Day One” feels like a win for every new neighbor.
• Utility & Admin Wizardry: Master platforms like Conservice and Billie. You hunt down discrepancies in billing like a detective and keep the data crystal clear.
• Financial Precision: Review resident ledgers with a hawk eye. Post credits, adjustments, and corrections to ensure our books are as clean as our properties.
• Quality Control Crusader: Walk the walk. You’ll conduct regular property audits to ensure our curb appeal and safety standards are nothing short of elite.
• Retention Specialist: Support the renewal process by staying ahead of deadlines and keeping our current residents excited to stay right where they are.

Accountable for (KPIs - What We Measure)

• Ledger Accuracy: Keep financial discrepancies to a minimum. Your goal is 100% accuracy on resident billing and month-end audits.
• Resident Satisfaction: Turn “issues” into “resolved.” We measure success by the speed and quality of your follow-ups and the happiness of our community.
• Move-In Readiness: Ensure 100% of units are “white-glove ready” before the keys ever hit the resident's hand.

Why You’ll Be Glad You Joined HOW Group (Our Core Values)

• Make a Real Impact: You aren't just filing papers; you're the backbone of the property. Your organizational skills directly impact our reputation and the bottom line.
• Join a Winning Team: You’ll be part of a collaborative squad where your knack for operations is celebrated and your voice is heard.
• Grow Your Game: We’re invested in helping you develop from a support pro into a management powerhouse.
• Build More Than Just Networks: By creating a seamless living experience, you’re building a legacy that improves how our business runs and serves the Philly community.

Personal Attributes & Traits

• A Detail Detective: You spot a $0.05 ledger error from a mile away and it bothers you until it's fixed.
• The Calm in the Storm: High-volume emails and resident inquiries don't rattle you—you prioritize like a pro and stay cool under pressure.
• Resident-First Mindset: You genuinely enjoy helping people and believe that “good enough” service isn't good enough.
• A Tech Natural: You navigate property management software and billing platforms with ease.
• Relentlessly Organized: Your “To-Do” list is a work of art, and you love crossing things off of it

Salary & Benefits

Listen, you’re an All-Star, and we compensate our All-Stars. Period. The estimated annual base salary range for this role is competitive and directly tied to your experience and impact. Beyond that, we back our team with a robust benefits package:

• Performance Bonus: An annual target of 10% of your base salary, paid out quarterly because we reward wins as they happen.
• Core Protection (On Us): Company-paid Medical, Dental, Vision plans, a 3% 401(k) match, Life & AD&D, and Disability coverage.
• Time Off: Generous PTO, dedicated sick leave, and company holidays. Recharge.
• Level Up Your Game: Continuous professional development opportunities to keep you sharp.

Requirements

What You Need

Experience: 1–3 years in property management or a high-level administrative/financial role.

A "Get It Done" Attitude: You don't wait to be told what to do; you see a gap and fill it.

The Spark: A positive, energetic personality that makes residents and teammates glad you’re on the team.