Resident Experience & Ops Lead - CSAT Focus

Tricon-Residential; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Tricon in Houston seeks an Operations Manager – Resident Support to lead a team delivering exceptional resident support across a defined portfolio. You will oversee compliance, resident experience, and financial performance while guiding Resident Support Managers to meet CSAT and portfolio targets.

Responsibilities include training, weekly team meetings, ensuring accurate reporting, collaboration with other departments, and timely lease processing.

Qualifications

• 5+ years of property management experience.
• Bachelor's degree preferred or equivalent experience.
• Strong analytical and communication skills.

Responsibilities

• Lead a team of Resident Support Managers to meet CSAT goals.
• Oversee compliance, resident experience, and financial performance for the portfolio.
• Train and mentor staff; hold weekly team meetings; ensure timely leases and accurate reporting.

Skills

Data analysis

Team collaboration

Critical thinking

Communication

Education

BA/BS or equivalent experience

Tools

Yardi

Job description

Tricon in Houston seeks an Operations Manager – Resident Support to lead a team delivering exceptional resident support across a defined portfolio. You will oversee compliance, resident experience, and financial performance while guiding Resident Support Managers to meet CSAT and portfolio targets.

Responsibilities include training, weekly team meetings, ensuring accurate reporting, collaboration with other departments, and timely lease processing.