Resident Experience Manager — Lead Service & Growth

Kids for the Future; Topeka (KS); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

PTO up to 18 days/year

Volunteer PTO 8 hours/year

Parental leave up to 3 weeks

Job summary

Birge & Held is seeking a Customer Experience Manager in Topeka, KS to lead the day-to-day customer experience, oversee resident interactions, and drive leasing performance. This role reports to the Operations Manager and focuses on delivering outstanding service while managing resident concerns and process improvements.

The ideal candidate has at least 3 years in a customer-service leadership or related role, with proficiency in property management software and MS Office.

Qualifications

• Three (3) years of experience in customer service leadership or related roles with direct reports.
• Experience in property management or hospitality-related leadership.
• Ability to manage time and adapt to a fast-paced environment.

Responsibilities

• Lead efforts to create exceptional experiences for prospects and residents.
• Oversee resident interactions and resolve concerns efficiently.
• Collaborate with teams to optimize leasing performance and operations.
• Assist with move-ins/move-outs and resident communications.
• Oversee resident data in property management software and ensure accuracy.

Skills

Customer service leadership

Interpersonal skills

Verbal and written communication

Property management software

Onesite

Yardi

CRM tools

Time management

Proactive/solution-driven mindset

Professional discretion

Education

High school diploma or GED

Tools

Onesite

Yardi

Microsoft Office

Job description

Birge & Held is seeking a Customer Experience Manager in Topeka, KS to lead the day-to-day customer experience, oversee resident interactions, and drive leasing performance. This role reports to the Operations Manager and focuses on delivering outstanding service while managing resident concerns and process improvements.

The ideal candidate has at least 3 years in a customer-service leadership or related role, with proficiency in property management software and MS Office.