Resident Experience & Property Operations Lead

Birge & Held; Lubbock (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Volunteer PTO

Parental leave

Quarterly bonus

Employee discounts

Gym stipend

Medical plans

401(k)

Life insurance

Phone stipend

Tuition reimbursement

Top Workplace award

Job summary

Birge & HLD seeks an Operations Manager to oversee day-to-day operations of multiple multifamily communities. You will manage the on-site Customer Experience Team, optimize resident satisfaction, and maximize property value through operational excellence.

Report to the Regional Property Manager and drive KPI attainment. Key responsibilities include cross-functional collaboration, budget monitoring, compliance, and delivering timely, professional service to residents and prospects.

Qualifications

• Minimum of three (3) years of management experience.
• Minimum of two (2) years of customer service experience within the multifamily or hospitality industry (preferred).
• Experience in property financial analysis and ability to read and understand financial reports.
• Proficiency in property management software (OneSite, Yardi, or similar), Microsoft Office suite, and CRM tools.
• Self-starter with a proactive, solutions-driven mindset.
• Professionalism and discretion in all interactions.

Responsibilities

• Oversee day-to-day operations of multiple apartment communities.
• Lead on-site Customer Experience Team to deliver high-quality interactions.
• Collaborate with Marketing to support occupancy and revenue goals.
• Coordinate with Central Property Operations for move-in, renewal pricing, and notices.
• Ensure compliance with Fair Housing, ADA, and other laws; maintain records.
• Prepare regular reports on property performance and operations.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Team management

Crisis management

Time management

Adaptability

Education

High school diploma or GED

Tools

OneSite

Yardi

CRM tools

Job description

Birge & HLD seeks an Operations Manager to oversee day-to-day operations of multiple multifamily communities. You will manage the on-site Customer Experience Team, optimize resident satisfaction, and maximize property value through operational excellence.

Report to the Regional Property Manager and drive KPI attainment. Key responsibilities include cross-functional collaboration, budget monitoring, compliance, and delivering timely, professional service to residents and prospects.