Resident Experience Manager - Build Vibrant Communities

Birge & Held

Noblesville (IN)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Job summary

Birge & Held in Noblesville, IN is seeking a Customer Experience Manager to lead resident interactions, resolve concerns, and drive leasing performance. You will collaborate with teams to deliver an outstanding resident journey and partner with cross-functional groups to support availability and satisfaction.

The role reports to the Operations Manager and requires a track record of customer service leadership in property management or hospitality, with strong communication and data-driven

Qualifications

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
Minimum of three (3) years of experience in customer service leadership or related roles with direct reports.
Proactive, solutions-driven mindset and ability to address concerns.

Responsibilities

Lead the customer experience strategy to deliver an outstanding resident journey.
Oversee resident interactions and resolve concerns efficiently.
Collaborate with cross-functional teams to optimize leasing performance.
Monitor resident feedback and implement improvements.
Manage day-to-day customer experience operations and data accuracy in property management software.

Skills

Customer service

Interpersonal skills

Communication skills

Self-starter

Time management

Education

High school diploma or equivalent

Tools

Onesite / Yardi

Microsoft Office

CRM tools

Job description

The role reports to the Operations Manager and requires a track record of customer service leadership in property management or hospitality, with strong communication and data-driven

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