Resident Experience & Community Manager

Rippling; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Billingsley is seeking a Customer Experience Manager for The Beacon in Plano to enhance resident satisfaction and manage leasing-related activities. You will lead a team-driven approach to resolve issues, coordinate with marketing for unit occupancy, and uphold community standards.

Ideal candidates have 2+ years in multifamily or hospitality, strong communication skills, and a professional appearance. This on-site role requires a valid driver’s license and a commitment to excellent service.

Qualifications

• 2+ years of customer service or management experience in multifamily or hospitality preferred.
• Proficiency with Microsoft Office software required.
• RealPage, OneSite, ActiveBuilding, Knock and other property management system experience a plus.
• College preferred; high school diploma required.
• Ability to clearly and effectively communicate.
• Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence.
• Valid Driver’s License.

Responsibilities

• Effectively handle and resolve resident and prospective resident concerns, aiming for one-touch resolution.
• Enforce community policies to ensure fairness while maintaining a positive resident experience.
• Manage resident retention by addressing renewals and engaging with residents.
• Support resident engagement and activities to boost community spirit.
• Maintain the appearance of the community and apartment homes to create a welcoming environment.
• Assist with prospective resident traffic during peak periods and learn leasing processes.
• Document interactions in CRM and communicate insights to leadership.
• Partner with leadership to host monthly resident-experience meetings.
• Collaborate with marketing to advertise rentable spaces and parking options for revenue.
• Oversee guest suites scheduling and services; perform safety inspections.
• Submit service requests and issue lease violations per policy.
• Audit rentable items for inventory and billing accuracy.
• Communicate property updates and reminders to residents.
• Assist during emergencies with incident reporting per procedures.
• Work with management to approve leases/renewals and transfers.

Skills

Customer service

Communication

Management

Education

High school diploma

College preferred

Tools

RealPage

OneSite

ActiveBuilding

Knock

Microsoft Office

Job description

Billingsley is seeking a Customer Experience Manager for The Beacon in Plano to enhance resident satisfaction and manage leasing-related activities. You will lead a team-driven approach to resolve issues, coordinate with marketing for unit occupancy, and uphold community standards.

Ideal candidates have 2+ years in multifamily or hospitality, strong communication skills, and a professional appearance. This on-site role requires a valid driver’s license and a commitment to excellent service.