Community Experience Leader

Billingsley Property Services II, Inc.; Irving (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

Billingsley Property Services II, Inc. in Irving, TX, seeks a Customer Experience Manager for August Hills. This role partners with onsite management to ensure resident satisfaction and a strong online reputation, using surveys and reviews to drive improvements.

You will manage resident concerns, events, and leasing processes, and collaborate with marketing to promote rentable spaces. Weekend coverage and leadership support are expected.

Qualifications

• 2+ years of customer service or management experience in multifamily or hospitality preferred.
• Proficiency with Microsoft Office software required.
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus.
• College preferred; high school diploma required.
• Ability to clearly and effectively communicate.
• Ability to work weekends.

Responsibilities

• Effectively handle and resolve resident concerns, aiming for one-touch resolution when possible.
• Enforce community policies to maintain a fair, positive experience.
• Manage resident retention by addressing renewal opportunities and needs.
• Support resident engagement and events to enhance community spirit.
• Maintain pristine appearance of the community and apartments.
• Assist with prospective traffic and leasing processes through training.
• Document interactions and insights in CRM for leadership.
• Lead monthly meetings to share trends, goals, and opportunities.
• Collaborate with marketing to advertise spaces and parking options.
• Oversee guest suites, inspections, and safety compliance.
• Submit service requests and manage lease violations per policy.
• Audit rentable items for inventory and billing accuracy.
• Communicate property updates and reminders to residents.

Skills

Resident satisfaction

Time management

Written and verbal communication

Community knowledge

Professional representation

Education

College preferred

High school diploma required

Tools

Microsoft Office

RealPage

Onesite

ActiveBuilding

Knock

Job description

Billingsley Property Services II, Inc. in Irving, TX, seeks a Customer Experience Manager for August Hills. This role partners with onsite management to ensure resident satisfaction and a strong online reputation, using surveys and reviews to drive improvements.

You will manage resident concerns, events, and leasing processes, and collaborate with marketing to promote rentable spaces. Weekend coverage and leadership support are expected.