Resident Experience Manager

AMH; Nashville (TN); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

FSA/HSA

Dependent savings accounts

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

PTO accrual

Job summary

AMH in Nashville seeks a Property Manager to foster strong resident relationships, manage lease renewals, and execute new leases across the portfolio. You will handle move-outs, assess damages, and enforce resident charges per state law while striving for timely resolutions.

The role requires a high school diploma, 3+ years of related experience, a real estate license, and strong communication/negotiation skills. Proficiency with MS Office and property management software is a plus.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relationship management

Negotiation

Communication skills

Education

High School Diploma/GED

Bachelor’s degree in real estate, finance, business management, or related field

Tools

Microsoft Office

Property management software

Job description

AMH in Nashville seeks a Property Manager to foster strong resident relationships, manage lease renewals, and execute new leases across the portfolio. You will handle move-outs, assess damages, and enforce resident charges per state law while striving for timely resolutions.

The role requires a high school diploma, 3+ years of related experience, a real estate license, and strong communication/negotiation skills. Proficiency with MS Office and property management software is a plus.