Resident Manager: Elevate Tenant Experience & Leases

AMH; Phoenix (AZ); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays per year

PTO accrual up to 120 hours

Job summary

AMH in Phoenix is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes and ensure a superior resident experience. You will resolve customer service issues, drive lease renewals and new leases, manage move-outs, and handle payment collections while maintaining compliance with state laws and company policies.

Candidates should have a high school diploma, a real estate license if required, and strong communication and negotiation skills to build lasting resident

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Minimum of three years of experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any state-specific permits/certifications required to engage in property management.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with property management software is a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident charges per state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Microsoft Office

Communication skills

Tenant relationship management

Negotiation skills

Education

High School Diploma/GED

Bachelor’s degree in real estate, finance, business management or related field

Tools

Property management software

Job description

AMH in Phoenix is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes and ensure a superior resident experience. You will resolve customer service issues, drive lease renewals and new leases, manage move-outs, and handle payment collections while maintaining compliance with state laws and company policies.

Candidates should have a high school diploma, a real estate license if required, and strong communication and negotiation skills to build lasting resident