Resident Experience & Leasing Specialist

Rippling; Grapevine (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Wallis and Baker in Grapevine, TX, is seeking a Customer Experience Specialist/Leasing to promote and lease apartment homes within the Wallis and Baker Collection. The role blends sales, service, and customer relationship management to ensure exceptional customer experiences for guests, prospects, and vendors alike. You will collaborate with the Customer Experience Manager to manage renewals, occupancy, and resident satisfaction.

Qualifications

• 2+ years of experience in sales, service, or hospitality industry preferred.
• Proficiency with Microsoft Office software required.
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus.

Responsibilities

• Showcase and lease Wallis and Baker homes and rental spaces with enthusiasm and professionalism.
• Respond promptly to online inquiries and prospect phone calls, timely follow up, delivering a superior experience during property tours in line with company standards.
• Support company culture and values to achieve top Customer Satisfaction and Reputation Management survey scores and reviews.
• Demonstrate in-depth knowledge of the community by showcasing unique amenities and features that align with customer needs.
• Document customer interactions, preferences, and communication details clearly and thoroughly in the CRM system.
• Help maintain the pristine appearance of the community and individual apartment homes to create a welcoming environment.
• Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic.
• Clearly explain apartment home options, generate quotes for pricing, and package details to help prospects make informed decisions.
• Maintain up-to-date knowledge of the property, amenities, and market competition to position Wallis and Baker homes as the top choice.
• Build lasting, positive connections with residents by proactively identifying opportunities to enhance their satisfaction and loyalty while increasing retention.
• Handling of customer phone calls and ensuring first-contact resolution whenever possible, demonstrating empathy and efficiency.
• Proactively manage resident retention by addressing renewal opportunities, engaging with residents about their needs, and working to secure renewals in a timely and effective manner.

Skills

Sales & service

Hospitality

Education

College preferred

High school diploma required

Tools

Microsoft Office

Job description

Wallis and Baker in Grapevine, TX, is seeking a Customer Experience Specialist/Leasing to promote and lease apartment homes within the Wallis and Baker Collection. The role blends sales, service, and customer relationship management to ensure exceptional customer experiences for guests, prospects, and vendors alike. You will collaborate with the Customer Experience Manager to manage renewals, occupancy, and resident satisfaction.