Resident Experience & Leasing Specialist

Willow Bridge Property Company; Chicago (IL); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Willow Bridge Property Company in Chicago is seeking an Assistant Property Manager to support leasing, resident relations, and daily property operations. The role emphasizes teamwork, initiative, and strong communication to deliver reliable service and steady occupancy.

You will assist with move-ins/outs, lease renewals, rent collection, and marketing efforts, with opportunities for growth within a national residential property company.

Qualifications

• A minimum of 1 year of related leasing or property management experience.
• High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Excellent interpersonal communication skills, including the ability to motivate and lead a team.
• Proficiency in Microsoft Office (Word, Excel).
• Able to multitask and meet deadlines in a timely and organized manner.
• Must be able to work a flexible schedule, including weekends.
• Must be able to tour the community with clients, which includes walking the property and climbing stairs.
• This role MAY require a valid driver's license.
• This role may require you to obtain a state specific license or certification.

Responsibilities

• Assist with accepting move out notices, service requests and resident transfers.
• Responsible for implementing lease renewal and resident retention programs.
• Manage resident relations issues, which includes taking resident phone calls, requests and concerns.
• Analyze weekly leasing reports and forecast occupancy trends.
• Assist with developing and tracking marketing strategies, including advertising, promotions and publications.
• Manage rent collections, late notices and posting rent.
• Review and inspect vacancies, make-ready apartments and models.
• Inspect the property for community policy violations, needed repairs and overall landscaping.
• Additional duties as assigned.

Skills

Interpersonal communication

Team leadership

Multitasking

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel)

Job description

Willow Bridge Property Company in Chicago is seeking an Assistant Property Manager to support leasing, resident relations, and daily property operations. The role emphasizes teamwork, initiative, and strong communication to deliver reliable service and steady occupancy.

You will assist with move-ins/outs, lease renewals, rent collection, and marketing efforts, with opportunities for growth within a national residential property company.